More than a year ago I connected to T-Mobile.
Since then I have faced discrimination in terms of support.
- The phone app for my tariff does not work. (I have the most expensive prepaid plan) The application issues a notification of the type - only for postpaid plans.
- Chat support is also not available for prepaid.
All that's left is a phone call. This is not always convenient. Hanging on the phone for hours trying to solve a simple problem.
What if the person is disabled (mute)? Or he doesn’t speak English at a good level yet (he’s studying). Should all these people go to hell?
Thanks.
P.S. I’ve been hearing from them for a year now that they will “soon” provide support for prepaid clients in chat and in the application. The support structure itself exists and adding the ability to work with prepaid clients is a matter of, if not days, then months. I have come to the conclusion that this is being done deliberately. In order to force us to sign a contract for postpaid plans.
Sorry for maybe bad English. Thanks to Google Translate.
Thank you for your attention!
