T-mobile states the message “T-Mobile is proud to participate in the new federal Affordable Connectivity Program (ACP)” on their website, and I applied for and was approved for the program. However, when I called T-mobile customer service, I was told that T-mobile does not support this program. Why are you displaying this program on your site if you don’t support it?
Just talked to a customer rep about this yesterday, Nov 25.
She was very nice, and did inform me that even though I am eligible, I have to downgrade to Metro by T-Mobile, as T-Mobile itself does not offer it.
I've had the same plan for 8 years. Fully unlimited everything forever. No throttle, no data cap.
Nope.
Userlevel 6
+12
Here is what it says from T-Mobile. Key information underlined and bold.
https://www.t-mobile.com/brand/affordable-connectivity-program
T-Mobile is proud to participate in the new federal Affordable Connectivity Program (ACP), which offers internet service payment assistance to eligible households. We’re making the program available through Metro® by T-Mobile and Assurance Wireless®.
Metro is saying T-Moble accepts the Affordable Connectivity Program because when I got my internet Ty-Mobile customer service says the work with the Affordable Connectivity Program
Userlevel 7
+14
Looks like it's only available on Metro and expired on 2021.
https://www.t-mobile.com/brand/affordable-connectivity-program
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