So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.
Best answer by tomwil
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I spent several hours pursuing the EBB for my account and this is what I was told:
♦ Home Internet only qualifies if you don’t have any voice lines on your account. Port out your voice lines and you will qualify.
♦ The only published plans (Non-Grandfathered) eligible are Magenta (Regular no Max, 55+ etc) and Essentials.
♦ Overseas CS has no idea about prepaid plans or how to contact someone in the prepaid dept. that knows anything about EBB.
I currently have Magenta 55+ and the difference between my current plan and Regular Magenta with EBB is $15mo. Go Figure.
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