I have been getting nothing but the run around for years I am owed $312. by T-Mobile because we had a credit balance when we went to Verizon. I have chatted online numerous times and have call 1-800-937-8997. I have visited a number of T-Mobile stores in my area and no one can pull up our account even though I have the last bill with the account number on it. Any suggestions? Thank you.
Userlevel 7
+14
Canceled accounts must wait a minimum 30 days with no payment or charge activity before any credit balance can be refunded to allow time final charges to be billed.
It’s been 2 years.
Userlevel 7
+14
Reach out to Tmobile support on one of their social media pages like Facebook or Twitter using messenger.
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