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been on hold for HOURSS

  • 4 December 2023
  • 1 reply
  • 55 views

Been trying to get a hold of customer service BUT….. I been on hold 2 hours then I hung up! Tried again was on hold for 30 minutes… And now I’m on hold currently for 40 minutes!!! 

1 reply

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its recommended to contact them through either Facebook or Twitter..this starts you with tier 2 support over the call in tier 1 support agents.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~

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