So. Been T-Mobile customer for more than 10 years, always paying bill ahead of time and to make easier/ convinced by t mobile that it will save me on my bill monthly. So we did. Then t mobile changed the rule on 12/4, snd decided instead of charging the 3% CC service charge them, to start removing the discount.
ok. No I have chatted with at least four if not five staff members and at the end of all discussions they assure me that not to worry, “ rest assure that your bill will continue to be same”
I have screen shot of all the conversations. Finally, I received my bill again, snd they hiked it up $ 15, because they want a bank account, or debt card.
been over this same conversation more than 4-5 times, and the same. They lied to me all of them, and basically reassuring with lies.
sadly, I finally asked to chat with a supervisor, and that led no where, they will not review previous discussion, and keep answering their own questions.
customer service is becoming more of emoji's and lying to customers.
