That is upsetting. Sorry about your experience. We can help fix it. Have you tried calling T-Mobile Care team about this? They can help resolve it.
It is currently not possible to turn on the watch. Would like to understand what problem you are trying to solve? We might have other ways. Thanks!
Hello,Sorry you are having an issue here. Thanks for trying different ways of troubleshooting. Recommend exchanging the watch for a new one so we can investigate the issue. Thanks.SyncUP KIDS Watch Team
Sorry about the experience. I recommend exchanging the watch for a new one. We are working on fixing this issue in our next software update for the watch coming in March.
We are working to improve the pairing experience. If you do get stuck you can follow the attached factory reset instructions and try again. We hope to learn from your feedback and get better.
Thank you for sharing your feedback. We have not heard any reports of this issue. However, would like to help. Have you called CARE for this? You have to ensure that you add contacts to the watch using the SyncUP KIDS app as only approved contacts can call or text. We would love to to help remedy this. Thanks!
Thank you for sharing your feedback. We want to ensure you have a great experience. You can factory reset the watch by following the instructions in the attached. We want to understand the issue. Next time you have an issue please shake your phone when open on the SyncUP KIDS App and file a report. This way we can get some data and reach out for additional information. Thanks.
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