Do you have Facebook or Twitter? If so, you can reach T-Mobile's T-Force though those. T-Force is the best customer support T-Mobile provides (Tier 2).Someone said you are better off to DM them rather than post on the main page. Good luck! 👍
You have 30 days from your purchase to sign-up for insurance. The fact that you initially declined insurance should not matter. T-Mobile will most likely have you stop by a corporate store to verify your phones' condition.
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