Replies posted by asadulsx

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tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Welcome Sprint Community!Blog

Just an update. I have had 3 customer service representatives reach out via personal message and still can't fix my account or get me the correct end result. They continue to circle around and do the same thing every person on the phone has done. In addition, I have been unable to speak to a manager. At this point if this is not resolved by Friday of this week I will take my 19 years of business to another carrier that actually cares about their customers. Im posting in here in the hopes of T-Mobile having better customer service than Sprint.

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tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Welcome Sprint Community!Blog

Terrible Customer ServiceI have been a customer with Sprint for about 19 years and the level of service and frustration I am having with "Customer Service" is making me strongly reconsider. I have made a total of 4 calls, 2 on Friday, November 27th and 2 on Saturday November 28th. Issue: When I tried to upgrade my devices. 1 out of the 5 phones was not coming up as eligible for trade in because of a lease or installment plan. The issue with this is I purchase all my devices straight up at Best Buy and don't have installment plans. Call 1: Lasted 30 minutes, and got information on upgrading the five lines on my account. Call 2: Lasted about 30 minutes and was not helpful. Said their system was down and to call back tomorrow. Call 3: Lasted over 2 hours and 15 minutes (not including hold time). Where I was transferred laterally among the "Customer Service Department" and "Sales Team". I repeatedly asked to speak to a manager and was either told no one is available or that they could hand

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9 months ago
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