Why companies hate churn and yet do their best to cause it mystifies me. But it’s a cellphone company. They are a little better than airlines, and I despise airlines - looking at you Delta and United.
bdj - two things this decision by t-mobile with do for me: I turned back on paper billing. I will not give automatic access to my checking account to anyone except my wife. Currently shopping for another supplier. It costs t-mobile less than 1% to process a credit card. They cancelled the discount which cost me over 10%. Bite me t-mobile.
what fireguy said. I know many credit cards are now offering the option of creating virtual numbers - Citi is pretty good about this. Using them minimizes your exposure (and also allows you to figure out who lost your #).
Completely agree with the OP. It does not seem like t-mobile tested their wireless routers, and I had the same problem with the disconnects. Sorry, I work from home, access remote servers, and I must have a stable network connection. So, that was strike #1. Strike 2 and 3 was the abysmal performance from 7am-12noon and from 4pm to about 7pm. Customers using their phones degraded the network performance. I didn’t bother with working with support. Just cancelled it and installed ATT fiber.
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