Ok... I got my problem solve after 9 hours waiting for customer service!!!!!! They send the gateway with the wrong SIM... They fixed it really fast, but the waiting time was ridiculous. Anyway, now everything is working great. Good to hear you got it going! Thanks for telling us about the wrong SIM issue, as I’ve never heard of that happening. I’ll know to mention that to people now as a possibility along with not being activated, as to why it won’t connect.Hopefully, now it will be smooth sailing from here on, as it usually is for I’d say, at least half of us luckier customers. The most unfortunate ones are in the maybe 10% of people who just are in a terrible location for this service to work well for them.I try to be optimistic that the new year will bring technology breakthroughs that will make this service better and faster for all users, but I’m a little wary as the TMHI customer base grows from the present 500,000 of us 5G internet pioneers on TMHI in this first year, to over
Did you get an email two days before you got the gateway that says “Your account has been ACTIVATED.” I saw a video of a person setting this up and they got the same thing as you, looks like everything goes well, but no internet. It may be because, they slipped up and didn’t activate your account.Call Customer Service at TMO and ask them to activate your T Mobile Home Internet account. They can tell if it has been activated or not. Then when it’s activated, it should work. Also, if you call Customer Service in the very early morning hours, you can always get straight through.Before you do this though, you might first try restarting the gateway via the button on the side of it, because that might work also.
So you’re in a little one TMO tower Texas town. Right, antenna won’t help. You had good speeds for that far away. I was trying to help one guy here who was really close to his tower with terrible speeds and I told him to go look at it. He did and the antenna array was pointed in the opposite direction from his house. If only all people’s problems could be so easy to pinpoint.That’s good to have those sight-lines from the 2nd floor of your house, and good gateway placement also.
I’m puzzled by the 2nd gateway working well for a while unless maybe you were getting another tower or something? But you did a smart thing to try going up to your nearest tower and finding something was wrong with the download when you were getting 5 bars close to it. I mean that sounds like a tower problem. If I were in your place, facing the more expensive Starlink, I’d have a look at a tower map, and see where the next closest tower is, and get on the side of your house where that is, either outdoors or with the gateway in a window facing that tower. If you can pick that up at all, you might do well trying an external antenna. Otherwise you’re don’t have options, given that TMO can’t verify that there’s anything wrong with the tower.When troubleshooting these issues, it’s worth paying attention to the band(s) you are on, and the metrics in the dropdown arrows when both Overview and Status are selected in the left column of the GUI at 192.168.12.1Do you know if you were on the same
Often, when a tower goes down, the gateway will switch to another band or another tower seamlessly, dynamically. If the 5G equipment goes down on your nearest tower, sometimes the 4G will still be fine, although giving you a much slower speed usually.However, if your second nearest tower is too far away, you may not connect to it at all, even if your nearest tower is completely down, It helps to know the position of these towers so that, for example, if your nearest tower is to the East, but your next nearest tower is to the West, it will help to pick up that tower by placing the gateway in a window on the West side of your house, if possible.When you lose connection to the internet completely, the first thing you should do is try to restart the gateway using the button on the side. You probably know this. After pressing it once to turn off, pause for 5 seconds, and then press again to turn it back and wait the two minutes it takes to reconnect.I’m not sure if the gateway gets more stu
I think I changed it because it's not letting me in I never even use those extra windows that require a password. The GUI is very limited in terms of custom configuration. Is it something you need to change because you are trying to install an external router or what?If it’s important and you’re willing to start all over again, I think you can do a factory reset of the gateway by depressing the hole, which is located in the inset panel on the gateway, holding for a time, and then starting all over again with the setup. I think that should allow you to lose your old password that you forgot and start all over again.
I'm trying to access the main settings for the network using 192.168.12.1 but looks like it has different password for the admin, does anyone know the default password? I tried the one under the router already I’m assuming you selected “System” and it’s asking you to enter admin and a password. The password is the one on the bottom of the gateway. After entering the password, the first screen I come to is one that allows you to change your password to something easier to remember or enter. Do you think you may have done that before and forgot?
One thing the agent told me that I found interesting is that they have a new gateway, which she implied is not made by Nokia, and that they will be shipping it out to existing customers early next year once it completes testing. Evidently, they’ve had a lot of issues with the Nokia device. There have been rumors of a new gateway, and I’m glad you mentioned that to confirm it and when it might be out.On the topic of disconnection, I had them about every other day, at least, for over two months and then after the 1609 firmware update, they just stopped completely. I’ve read a lot of comments, and I’ve never read of ANYONE with the disconnection problem who called up, and then something the rep said or did fixed it. It’s just a component of connection quality and maybe if the new gateway has better antennas, that will improve connection quality. The drastic speed drop during high-traffic hours happens to some unlucky people though, and it kind of mystifies me because one of the feat
My router is currently running firmware version 1.2101.00.1609. Anyone know when this version was pushed to the field? Eric People got 1609 over a month ago. If your problem started just a few weeks ago, it probably has nothing to do with the update.You can request they send you a white box 4G modem/router. They probably have warehouse full of them after most people exchanged them for the 5G model.I assume you’ve tried various placements with the gateway, since one might promote getting the 4G signal. The gateway can also be rotated and restarted, to see if you are more likely to get a faster connection that way.
... when will we be allowed to through a firmware update to lock the bands? My trashcan keeps switching back to primary B71(LTE) and no secondary connection. Band-locking by selecting a setting isn’t a thing and won’t be in the next few years anyway. The cellular system is designed to do the opposite -- drift seamlessly between towers/bands as people move around, and for traffic distribution, without any interruption in a call or internet.Some people are located between two or more towers, roughly equal distant. That can be a problem. The 5G connection you want is a non-standalone signal pair, 4G/5G, primary/secondary, B-band/n-band. The trick is to find a location and orientation for your gateway that will somehow not leave you stuck on your slow primary-only 4G connection.Other people, like Bond, are near both the n71 and n41, and not picking up the one they wanted, the higher speed n41. No gateway location/orientation could help him and he needed a better and more directional anten
So if the answer for everyone else is as simple as it was for me, it's almost blindingly obvious. Make sure you factory reset the Google Home Mini with the tiny round button on the bottom. Hold it for like 30 second, then set it up again. Voila. Good suggestion. I recommend to people that when they’re setting the gateway up for the first time, they get it working with one device, whether it is a phone or a laptop. Then after it is all set up, restart the gateway and restart your laptop or phone, and make sure you’re all signed in, signed up automatically, and that the internet works.Then change your SSID name and password in the app to what you had before and that should add all your devices, and restart the gateway yet again after doing that, because if some of the devices don’t connect the first time, they will connect after the restart after the old SSID name and password has been established.After all, the Google Home Mini or all these smart devices, are just using wifi, and wifi
Had the 1609 update for a while. Gateway used to connect to bands B66 and n41 at 100 to 200MB. After the update the gateway connects to bands B2 and n41 at 200 to 300MB. So it appears the 1609 firmware picks bands that provide higher data rates. I get the same two band combinations as you with similar speed differences, only my top speed is 100 higher. After the 1609 update, I still connect “naturally” (without doing anything) to the slower combination about 80% of the time, but I can get the faster B2/n41 all the time just by restarting the gateway in the morning, being sure to pause 5 seconds with it off for it to drop the slower band, and then it will usually remain connected for the rest of the day on the fast combination.It’s good to hear that someone got your benefit out of the update though, because a few of the first responses at the time of the update were that it did the opposite -- a few people were unable to get a fast combination they used to get after the update.
I tried all the above with T-Mobile support (and Google support) and still couldn’t get the two to work together. I just got off the phone with T-Mobile support and they shipped the Home Internet Gateway router knowing that it doesn’t work with Google Home devices. They may offer a firmware or other update in the future that fixes the issue, but for now, I was told that they don’t work together. My Google Home Mini works normally with the gateway, from the first day I set the gateway up four months ago. However, I didn’t try to configure it. I kept the wifi password the same as it was for my old DSL modem. At first, when I set up the gateway, I went by the number of characters they suggested for the wifi password, or whatever, and once I had one device set up, I used the “change the wifi password (SSID)” function in the app, changed it to my old wifi password and all my smart devices connected normally.There are about a dozen known quirks of T mobile home internet, and not working w
It has been a month now since I got the 1609 update, and it’s time to report what changed for me. I no longer get disconnected. I haven’t been disconnected even once since the update a month ago. Before the update, I got a disconnect about every other day. It would always reconnect after restarting the gateway. It was a minor problem for me in an otherwise great experience with this service. I read a comment of one other person, not on this board, who got disconnected a few times every day and the 1609 update also helped him, no more disconnections. I understand that for the vast majority of users with this disconnection problem, the update probably did nothing.
I have to say the service has been excellent for me until recently where I have been experiencing a similar issue. I went from an average speed of 30 down and 15 up to .03 down and .01 up. After calling and dealing with subpar tech support over the weekend, the tech finally told me they were upgrading the tower with a possible four more day ETA. Again it would be nice to know they are upgrading the tower, and for the person saying they don’t see how it will affect people, T-Mobile knows who is connected to the tower and could send emails of possible disruption during the upgrade. I even lost the 5G on my phone; anyway, I’m hoping that this upgrade to add the N41 band helps my internet speeds and is up by next week. We’ll see, T-Mobile needs to communicate with its customers more and find a better way if they want to be a home internet ISP. Some people have as many as three towers they connect to, and T mobile doesn’t have clear records on who is connected to what and when. They can
I think I am going to do more testing with my iPhone 13. Only once so far have i been able to get download speeds over 100 mbs and that was outside. Going a mile or so away from home I can pull 300+. A consistent 100+ would be fine but unless I can find a sweet spot you are right, I will be disappointed. That’s a good sign, being able to get over 100 outside. I get the best speeds with the gateway elevated a foot, turned a certain way, and in a window facing the tower. My speeds there are just as good as outside or on the roof. If you have a 2nd floor or attic, or anyplace high up in a room, preferably with a window facing the tower, those are good places to try also, places where you’d be unlikely to use your phone but where you can put the gateway.The pricing of T mobile home internet is such a pleasure after DSL, and I know Comcast is the same, where the price keeps going up. I’d have to call and talk them down to something reasonable. And for me, of course, there’s the thing abo
I am considering T-Mobile internet but my 5G iPhone 13 only shows one or two bars, sometime 5G and sometime 4G LTE. Using it as a wireless hotspot has very low speeds less than 10 MBS. Is it worth giving the T-Moble internet a try? If I could get 50-100 MBS down it would be worth it. I would even be willing to go with an external antenna but with 35+ wireless devices and several streaming services, it needs to be reliable. Thinking of giving it a try for a month or two before cancelling Comcast. Towers (band 71) are within a couple of miles. T-mobile cell spot works great but without it phone calls drop a lot. Thoughts? An iPhone 13 is one of those phones with great 5G equipment inside, and it is doubtful the gateway will outperform it. So I’d say you’re liable to get the 10Mbps or less and be disappointed. That said, sure, an ext. antenna could help considerably, but sometimes they don’t work at all for some people, and I’m sure you know there is no port for it on the gateway and t
Read through several posts on the T-mobile Home Internet Facebook group you mentioned, Bond, and one stuck out for me in particular, which is pretty much the polar opposite of your experience with an external antenna. A person installed an external antenna and lost their connection completely and doesn’t know what they did wong. One person suggested their sim card might be a little out of position.Okay, I know that’s a worst case scenario, especially if they can’t get their connection back without exchanging their gateway, but another reason I can add to the pile of reasons it is taking a risk. My main reason for not getting it is that I’m used to crawl speeds on DSL so the 200 down average I get now with TMHI is blazing.There was one post on the Facebook group I liked especially of a guy getting speeds in the 200s and very happy to ditch his 1G speeds with Cox at $180/month. Realistically, unless you have like 5 kids all downloading games or watching different 4K TV programs, or a rea
Bond, a bit of good news on your outlaw status. A comment in the comment section of a recent YouTube video by Peter Carcione, another external antenna enthusiast, said they called T mobile about their position on external antennas. I’ll just quote the comment:“I called T-Mobile. Just got off the phone with them and we had a lengthy discussion about adding an external antenna to the gateway that I have. She told me that as long as there is no damage to the device that I would be able to return or upgrade.”From watching videos of it, be careful when getting the tabs that are attached to the bottom out, and use any trick people suggest to do it carefully. The little tabs can break as you are trying to remove the bottom. I haven’t done anything to my gateway. But in one guy’s video, he cracked a tab. Of course, the bottom of the gateway will still stay on with one cracked tab fine.
Anyway did a speed test a few min ago and holy cow 787 down and 159 up unbelievable considering I was stuck at 75/25 on a good day before the ext antenna. Wow! I’ve heard of people hitting over 800 down on this but I don’t think I’ve ever heard of that fast an upload speed. You’re going to be the Waveform poster boy outlaw.I know the feeling of hitting record speeds, even if my peak is still 420/70, because for my first two months my peak was 190/38, and I hit that very rarely, although 170 was fairly common. And then the unexplained speed jump when my old peak speeds became my new average. Not expecting to break 500 anytime soon. But who knows?I’ve got a question for you Bond. Since you got the you-know-what installed, are you on the same band pair all the time?
How does the primary and secondary work? Does it use both of them together or does it use only one at a time If only one, how does it choose which one to use? Good questions! I hope someone can give a more technical answers than me. I’ve looked for answers to these online several times and they are hard to find. I mean it’s confusing. If you search for them, there are a few hour-long podcasts where experts discuss 5G, and the technology behind it. I’ve got to start listening to more of those. Often they talk too much about mmWave, since it is so fast, but that is in relatively few places, and is so problematic right now I can’t see it coming to my rural area within the next five years or more.I’ve read that T mobile had a standalone 5G test project a year ago, but it wasn’t as fast a speed range as provided by the non-standalone pair many T mobile users get currently in the mid-frequency n41 5G pairing with a 4G signal. Standalone 5G is used some in China, I believe, and they are
I did see the video of the plastic bucket on a pole guy. LOL. I thought it was genius. He knew how to insulate and ground it.
There is nothing bad in my post and all I have done is try to help people keep and get their TM can working better. Uh oh, I’ve been consorting with a suspected GW alterator? I didn’t do it! Don’t they know you’re with MI6? I read the terms of service about the gateway when I got it and when it worked well by itself it was a relief. No outlaw activities for me.On one hand, the people doing this to the gateway have the potential of being loyal customers in years to come, and just want the service to work for them, and by sharing information are just trying to help some truly desperate people, who may be crushed that they can’t get the speed they hoped for. But...it is against their rules. And this is the TMO discussion board set up by the company. You know what I mean?I was thinking about the reason they might not have included an external ant port to begin with, and other than saving a few dollars, it might have something to do with lightning strikes damaging the gateway when connect
Looking at your photo attachment, I’m assuming the can is in the window still and oriented a certain way because the 1 and 2 antennas in the gateway are operating as usual and their position/orientation still plays a role in your signal?Because of your stupendous experience, I watched a video again showing the detailed installation. Between not wanting to do that -- my luck would be that as I was unplugging the little connector, I’d break off a pin or something -- and my average speed of 200 being great for me, so much better than the single-digit speeds of my former DSL provider, I can’t see myself removing the sim card cartridge, removing the battery -- both which you have to do to get to the area to attach the pigtails -- going through all that and risking that I might have to return the antenna because either it does nothing or my speed is only marginally better.Before my gateway arrived four months ago, I was looking at the possibility of an external antenna, because I thought I m
Even on there site they say if your in the -90’s you many not see much improvement. For me 5G towers were over -100 and 4G tower was high -90’s so I could use the boost. All the stuff you wrote is good for people to know. Both my signals, B2 and n41 are between -90 and -98.I have only the one tower 5 miles away to deal with, but it surprised me with the gateway alone, it’s the same inside the window as it is outside the window, and I get no better signal on the roof, like I do with my 4G phone.But inside my house, there is only the one window, facing the tower, where I get the best signal, and a lot of places inside the house where the speed drops really low.
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