Alarmguy.. try to renegotiate a deal with spectrum. Fresh out of the box grey nok 5g21 my top speed is 10mbps on the down and 28mbps on the up. My average is <1mbps on the down. 11/29/21 customer service when I called acted like my call was the first of this nature ever. 2 hour wait time for a call. This thing is going back to t mobile and honestly because the service guy apparently lied to me acting like I was the only one who had this problem I think my family plan and tablet are moving to another service. What really gets me is all my devices on a t mobile sim card are pulling 30+ mbps from this location I can't believe t mobile wants or expects users to pay 50 a month for speeds slower than dial-up the correct way they should handle this @ point of sale, "some users have issues of limited speeds if you encounter this issue there will be a return shipping label in the package. Please return the device and do not cancel current ISP untill you are sure this is right for you
Funny, just got my device under 10mbps down usually under 1mbps down both wired and wifi. And 10-30 on the up average is 25 i was on the phone for 2 hrs with t mobile and they act like they never heard of my problem reset, renamed 2.4 and 5 ghz connect disconnect factory reset remote reset... a promise to expedite this to a tech a promise to call me back in 48-72 hours. I am considering transferring all my numbers to Verizon i hate Verizon with a passion for something else other than service at least Verizon delivers on its promises.
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