Thanks @SSP. I think you just confirmed that it’s a T-Mobile eSIM issue. The eSIM is seeing the network but only connecting with the part of the network for calls and SMS. It is unable to connect to the data side of the network. That points to a problem in the code of the eSIM. If it was a problem with the Mexican network, then your physical SIM would not have connected to the data. Hopefully, as eSIMs become the norm, T-Mobile will be forced to address this issue. Apparently, they are not yet getting enough complaints as yet.
Amazing that this issue still continues. It is definitely not a problem with the local carrier and esims. I had the same problem in Canada and had to resort to using Airalo eSIM which worked fine for data. I wonder how much revenue T-Mobile is earning from customers that spend $5 and get nothing. It’s such a long process to go through the troubleshooting that eventually you just give up. Everything points to this being a coding issue and no one thinks it’s important enough to spend some time and resources to fix it.
Wow ...this problem has been going on for a while. I use an iPhone 11 Pro . installed T-Mobile esim for whenever I’m in the US. Note that my phone works everywhere and I’ve never had an issue with data. My data works in the US with T-Mobile. I’ve been to Canada twice with it and I turned on the service ($5)to get data and calls in Canada. Unfortunately all I got was PDP failure.And yes I too went through the hoops with customer service and then the tech team. Nothing worked!As I have mentioned, my phone works fine whenever I travel. Never had data issues. Not even in Canada with the exception of this particular situation: esim, prepaid plan with add-on for Canada/Mexico. On both trips I used an Airalo esim for data only when I could not get my T-Mobile data to work. No issues with that esim data.I’m thinking there is an issue with something that is embedded in the network code. It is not the phone and it really is an insult when we have to keep pointing out that the phone data works ju
Is there a way to change the APN on the T-Mobile esim?
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