Replies posted by Kathy D

3 Replies

K
Kathy DRookie
posted in Accounts & Services

Switched from AT&T and bill is a lot more than I was quoted

And, I was never told that I had to pay off AT&T before I will even receive the credit. This switch to T Mobile is costing me a fortune and you all lied to me. 

4
K
1 year ago
K
Kathy DRookie
posted in Accounts & Services

Switched from AT&T and bill is a lot more than I was quoted

I have already submitted the final bill to T Mobile. I did that on 06/11/2022. When I placed the order with T Mobile to begin the switch, the person I spoke with, Ebony, was informed that I still owed money on the two phones from AT&T. We even discussed and looked at how much I still owed on these phones. I was told and repeatedly assured that I would receive a Mastercard that can be used to pay off the two phones from AT&T. I was also told my bill would be $180 per month including insurance on three lines. None of these things have been true. I had to call today to add the insurance to two of the lines. I should have been told immediately that AT&T phones still under installment are not eligible for the reimbursement. I was told I could bring the two phones and port the numbers over from AT&T and it wasn’t until after I was in the T Mobile store with the new phone that I was told that this can’t be done with an AT&T phone until it is unlocked. Now, my bill is going

4
K
1 year ago
G
GerdFirst activity
posted in Accounts & Services

T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

This same thing has happened to me, and I’m really pissed off about it. They did not do at all what they said they would do. This switch is costing me a freaking fortune. I regret it already and it’s only been a few days. My bill is over $100 per month more than I was told it would be, and now I have to pay off the phones from AT&T. It’s a bait and switch and T Mobile deserves to be called out for this deceiving business practice. I hate starting off so mad at them.

52
R
3 months ago
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