Very strange. We are still sprint and on my sprint account the line says kids syncup watch and still wasn’t working. Maybe they fixed something else since then.
We had to return the ones we got. My mom ordered me one for my son on her T-Mobile plan and it worked immediately when we got it , so being unable to merge to T-Mobile completely is definitely the problem.
Looking into it further you can’t merge your sprint account to T-Mobile until all your leases are paid off 🙄
I may have figured out a solution but I’m not 100 percent sure yet. I saw a family member who had sprint have their account fully transferred to T-Mobile. I googled it and apparently if you click on the site it takes you to pay your final sprint bill so you can have a full tmobile account. I won’t be trying this for a few weeks since we just recently paid our sprint bill. But I think after that it’ll recognize the watch line as a T-Mobile number and not sprint.
We just received watch #2 and it’s doing the same thing. “Wrong rate plan”. After hours on the phone and chats nothing is resolved and they told me to go to the store. I think the issue is that it’s T-Mobile device and it’s recognizing our phone and watch lines as sprint still, so I’m not sure what they can do at this point.
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