I still think if you don’t like the service a company gives you, you simply find another company. If you think you deserve some type of refund, ask for it. I can’t imagine suing an internet company if their service is not working out for you. If my T-Mobile internet starts going out for long periods of time, or if I get tired of dealing with a lot of short outages, I will go back to Cox. Phone wise I would stick with T-Mobile, because service has always been good, except for an outage for a few days after a hurricane hit my area, and their customer service has always been most helpful and most honest. I have never contacted their internet customer service, however, and would not have the patience for long holds, no call backs or unhelpful advice. I would go back to Cox. Oh yea, the phone service is still good. I wouldn’t see any reason to change that.
That isn’t actually the issue, of course these things happen. And when I said moderator I didn’t mean a person--most likely there is some bot that searches for key words and auto-flags them for review by a human. It’s already been reviewed and is posted above. The issue that was irking me was that I didn’t receive any explanation except the pop-up banner saying it will be reviewed. And I didn’t receive any notification for why it was flagged after it was eventually posted. Explanations to a customer for irregularities is a basic part of customer service. T-Mobile used to be par excellence in this arena.And yes, I know that the forum engine is not owned or run by them, but that is irrelevant. It is hosted here by Telekom and looks and smells like part of the website. It is a representation of who they are.
Right. A lawsuit wouldn’t do anything to fix the problem. I said something like that in another post, here, but for some reason a moderator has flagged it. Don’t know why and I’m actually getting a little ticked off about it. It was all written politely. This behavior is pushing me ever closer to cancelling my service.
Why is my new post being reviewed by “our moderators”? There was no foul language or hate speech or anything like that. Just my opinion about how suing wouldn’t be productive.Suspicious.
I doubt they would even notice. According to the Better Business Bureau there is a suit against them from the FCC and they’ve had others from FCC, FTC and DOJ that they’ve had to settle in recent years. It’s just par for the course for them, but a pain for the private plaintiff. They would find a way to pass on the loss to the consumer.
Thanks for your reply, syaoran.I have the same issue on two devices, s22 and the newest T-mobile branded 5G router. Don’t see how it could be APN, it never changes from fast.t... that I’ve ever seen on the s22 and the router should be automatic. Unless changes are being pushed by the provider, but I don’t see any evidence of it. Sometimes my service is excellent, sometimes spotty, and often non-existent. I am in the UC coverage area and my s22 displays UC connection with 3 or more bars.I doubt it’s the devices, seems more like poor infrastructure and upkeep. This is such a shame. I’ve been using T-Mobile in Germany since around 2001 and in the states since 2009. Used to be the best customer service and reliable coverage, I always raved about them. Been out of country for 6 years where there was no T-Mobile, returned to the states again in September and suddenly everything has gone to heck. I’m seeing the same complaints here and on the BBB website (they have 1.18/5 stars from customer
I agree with Snoooop. Shop around for another service. I am having the same problems and I am about a day or two away from saying goodbye to T-Mobile.
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