Well, Verizon gave up and told my friend it must be on my end, but like an hour later all the messages I missed came in all at once. I guess that must mean the T-Mobile engineers figured it out? Haven’t heard anything back regarding the ticket, but everything seems to be working now.
Irritatingly, Verizon first tried to tell my friend that upgrading to a Premium plan might fix it because “cell towers are saturated”. Which is total BS. Then had him send more messages after “changing something” a few times, but none came through. Right now they resetting his phone and activating eSIM. I spoke with a T-Mobile support rep, who put in a ticket with engineering - hopefully that will go somewhere. I’ll keep you posted.
@Erin7217, did you have an iPhone on Verizon before you switched? If so you may need to go in and deactivate iMessage from your Apple Cloud account. I can’t remember where exactly to do this, but essentially if Apple still has you registered as an Apple user, other Apple devices will still try to send you texts via iMessage.
I’m having the same issue, and so is my mother. We both have Galaxy S21+’s on t-mobile. I’ve done some pretty extensive testing, and I’m specifically not receiving text messages from Verizon users with iPhones. Everything else comes through fine. Here is what I’ve tried: -disabling chat features-switching to a different sms app-restarting my phone-disabling iChat on the sending iPhone-had 4 different people text me from Verizon iphones, but none were received-had 1 person text me from a Verizon Galaxy S22 (with chat features disabled), and it was received successfully-had 1 person text me from an AT&T iPhone, and was received successfully-had 1 person text me from T-Mobile Google Pixel, and was received successfully-had 1 person text me from T-Mobile Galaxy S21+, and was received successfully-had 1 person with Verizon iPhone text another with T-Mobile Google Pixel, and it was received successfully Currently on hold with T-Mobile support, while my friend is on the phone with Veri
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