I filed one last night!! Thank you for the insight and glad it worked out for you!!
Same issues, bait and switch and NO attempt to resolve or stand by their quoted price!!! I thought I hated ATT but my goodness TMobile is horrible. I am 2 years after this original post,,, what happened with that? I am happy to join / testify / add to any complaint!!!!!
I have a similar issue, I switched from AT&T and got 3 phones and 4 lines. Was quoted and have a screen grab for 202/month which included a bogo and 2 device trade ins. Now I’m 5 months in and notice my bills are 235, so I call and expect to have a resolution. Nope. They investigated for 48 hours and decided no they would not honor the price they quoted because I can’t combine promos (there were only 3 promos for 4 lines, no combo!) and they would not return the trade in device and I am obligated to either pay off the phones completely if I want to cancel!!! If they’d have contacted me proactively about the misquote I could have decided and may have stayed given it was still cheaper — but the utter lack of responsibility is astounding. In what other industry can you say “sign up now for X” and then get away with “it’s really X+++ and yiu have to keep paying that for 3 years or else pay $$$$ to get out of contract early”I thought it couldn’t get worse than AT&T, but T-Mobile pr
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