Just to update: AT&T was able to approve the same credit card that T-mobile declined repeatedly. The account setup at AT&T was done entirely online and only took about 2 minutes.
For an update: AT&T just approved the same credit card that T-mobile continually declined. The account setup at AT&T only took about 2 minutes online. I didn’t have to go to a store. I didn’t even have to call them.
Update: AT&T approved the same credit card that T-mobile repeatedly declined. Entire account setup at AT&T took about 2 minutes entirely online.
I give up. I've spent many hours over many days trying to set up an T-Mobile account, can't be done.If a PHONE company can't set up an account over the PHONE, without making the customer GO TO A STORE, then I can't work with this company.
Of course, I have worked in second level support. If there was anything first level support should be able to do, it would be to update a billing address. There's nothing technical about typing it in. It's not saving. The T-mobile system needs to be fixed so that billing addresses and email addresses can be changed.
Please understand that I am saying the support rep could not make the change in their system either.The problem is in the t-mobile system, it’s not me that needs help. Others are reporting the same problem. It won't get fixed if customers aren't reporting it in a visible and quantifiable way. I post it here because I don't use social media.
Trying to get the billing address updated for a prepaid account. It says the change was successful, but it never actually changes. Customer Service couldn't make the change either. They said they would enter a ticket for it. For people who have an old billing address in their account and can't change it, this is making online payments, credit approvals, plan changes and ports fail.
Also, I called Customer Service and they couldn't change it either. They said they would enter a ticket and that I should check again the next day.
Try to change the billing address on a prepaid account today. It will say it was successful, but when you check it, it will still be the old address. Customer Service could not change it either.
My billing address won't change. It says it was successful, but it never changes. Customer Service couldn't change it either. They said they would enter a ticket and to check it again the next day.
I have the same issue. It says change was successful, but it never changes. Customer service tried and could not change it either. They entered a ticket for it and suggested to try again next day. I tried with all caps but it still did not take.
I have the same issue. It says change was successful, but it never changes. Customer service tried and could not change it either. They entered a ticket for it and suggested to try again next day. Thing is, I was trying to port my number from prepaid to postpaid and it's impossible. Customer service couldn't do it either. This may be why. I have to use my current address to pass the credit check for the new postpaid account, but when you port a number, the address on the new account has to match the old account or the port won't go through.There is no way port to a postpaid account if the old billing address doesn't match the new address in your credit report.
I cannot change my billing address either. It says change was successful, but it never changes.
I have the same issue. It says change is successful, but it never changes.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.