The phone purchased was the iPhone 14. I Do NOT have any promotional credits / discounts. This is the only EIP I have on the plan. I did make an EXTRA EIP payment through the online Extra EIP payment process. That payment DID lower my monthly auto withdrawal by the amount paid. That payment did NOT lower the EIP phone balance. Calling Customer Service (for anything) has been a TOTAL NIGHTMARE. I have kept loyal service for over 20 years (for real!) and customer service is seriously a reason I’m considering leaving! English has not been a primary language. Having to call them every month is ridiculous.
I do understand what you were saying and I was thinking that was exactly what should have happened but it is not. I am the one that made the payment for her following the steps you outlined above. I made an extra EIP payment. All that did was reduce my monthly auto withdrawal by the extra payment amount.To make the math simple _ with her phone added, the monthly bill will now be $120. We made an extra EIP payment of $10. My auto withdrawal payment was 110 not the 120 it should have been.Thoughts? Her second payment is coming soon and she would still like to continue paying extra but we're not sure what to do.
Interesting. I have no current promotions or credits being applied to my plan. All she wants to do is pay a little extra each month but have it go toward the cost of her phone ONLY not toward the total monthly account overall. :(
She JUST got a new phone, so it was actually the first payment; however, making an “Extra EIP Payment” only reduced the automatic payment withdrawal on the total monthly bill..
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