I’m having this exact same problem. It’s been going on for about 9 months or so? I was able to create a “community” login so I can post here in the forums, but accessing my account is completely blocked.It’s really kind of nuts the phone number you are required to enter seems like it MUST be a t-mobile phone number. It’s specifically asking for a number to use to send a confirmation text to.
My absolute favorite page I’ve run into trying to solve this problem is this one: https://account.t-mobile.com/sap/v2/actions/linkPhoneIf you enter your TMHI “phone” number it spits out the below error:We're sorry, we don't recognize this email. Please provide the email you used when purchasing your T-Mobile service, or contact Care by dialing 1-800-937-8997 or 611 from your T-Mobile phone.Uh.. you didn’t ASK me for an email. You asked me for a phone number.This level of failure is actually kind of impressive.
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