you can also contact TMO through one of their social media platforms as well like Facebook or Twitter..this starts you off with tier 2 support over the call in tier 1 support agents. This is helpful advice. Exactly how do you contact them on Twitter? Just use the TMobile handle? Or the TMobileHelp handle?
I did finally go outside and just call in since chat wasn’t available. I explained what’s going on, what’s been going on, that the currently set up payment will return, etc. and the customer support guy that I got was really, really great. He came up with a solution and was able to help me out. I’m pretty sure he said his name was Bear but he definitely was the most helpful rep I’ve dealt with there in a while.
Good luck with this. I’m in the same boat right now. I needed one extra week to pay the $141 that they needed in order to set up an arrangement and it’s been a roller coaster ride since. One really great rep, one ok rep, and still no real help.
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