So a month ago when i wrote on here about this claim i was frustrated going back and fourth with assurant tmobile and usps. My only way i figured to fix this was to conplain and leave bad reviews. Anywhere i could including here. But the bad review that got me on the line with a tmobile representitive manager was through the text msgs tmobile sends after speaking to a regular representitive and i left all “0”. The text msg comes from a 1112#. I got a call from a nice young lady named aria. She listened and understood my frustration and actually 3 wayed assurant and stayed quiet in the background and personally heard how dismissive their representatives were even after i mentioned how this was a recurring issue they had, and then spoke up and asked to speak to their manager. Once he got on the phone it was the same she was quiet and then stepped in when they tried to blow me off once again. And once she spoke up he explained that now my package arrived empty. And that when the packages
I am currently in the same boat. Two months after i shipped the damage product i get a fine for an extra $300. I call assurant and they tell me to contact carrier and file a claim. Because their shipping label had no insurance purchased, usps cant do anything and here i am going back between assurant and tmobile and the best they can do is set a payment arrangement for the extra $300 for a damaged ipad that was returned becuase they cant do anything for me. Ive been using tmobile for close to 15 years now and i think is absurd tmobile wont even look into it or try to find a solution for me.
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