How am I able to update my address if I can’t access my account online and customer service can’t do anything without a PIN?
Agreed. Seems most of the customer service is now in the Philippines. Staff there are ok, but aren’t empowered to solve issues. I have a current billing issue and after 3+ hours working with staff in the Philippines, I finally requested to speak to someone in the US. In the process of being transferred, the line was cut off - on TMo’s side, I was on a landline.
Is this the case even if I have been on paperless billing?
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