I’ve been plagued by the same problem for months since I switched to T-Mobile. Customer service has been totally not helpful. When it happens I’ve received a text that the call has gone directly to voice mail from my contact. They try again and this time it goes thru. It’s very inconsistant. Has to be a T-Mobile tower issue. Not enough bandwith for all the activity. Strange that this has been going on for years with no resolution. I will be leaving T-Mobile shortly. Cheapest is not always the best!
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