The thread is over 3 months old @fireguy_6364 , I would certainly hope the OPs issue has been resolved by now. Though knowing how Scam-Mobile handles issues, probably not. It looks like issues on here are not handled much better...
Getting a refund out of these scammers is nearly impossible. We've spent over 9 hours total on calls with them over the course of a month, every so called "account manager" promises to resolve the issue and every time the issue does not get resolved. The promised callbacks are ignored and the service continues to decline. Best is to dispute it with your CC company or pass it on to an attorney, which is what we're in the process of doing. They can deal with the Scam-Mobile.
T-Mobile service has been on the decline for years, particularly the incompetent customer call center. Precisely the reason we dropped them from our personal cellular service and will be doing the same for our business accounts by end of year.
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