No I ordered this phone through T-Mobile and all my phones previously when i did not have this issue were all straight from T Mobile. My neighbor just joined and is having the issue so her phone was from another carrier. Do you have any other ideas beyond restarting the phone, turning the wifi off and on and upgrading to the latest version of the software? i have done all those things and no luck - just got another 12 hour delayed voicemail yesterday. I will get another SIM today at the store.
I thought I was the only one complaining about their newer offshore customer service. I am having issues not receiving voicemails and messages, which are delayed by 12 hours or more sometimes. I didn’t realize it was the Phillipines that they outsourced to. I didn’t know what country but all I knew is it wasn’t the same customer service they used to have in Bellevue WA and other places around the States.I will agree that understanding English and “American” slang is not easy, however it’s like these folks are trained to literally repeat everything you say 3-4 times, then they repeat “what they are going to do” for you 3-4 times before they actually go do it. In between those repeated lines, they give you a huge word salad of other platitudes like “i’m so sorry, this is important to me, this is my job so we take it seriously, I know this must be so frustrating for you blah blah blah ” and just a whole lot of time wasting goes on before they actually do what they say they will do for yo
I am having the same issue, just don’t get my voicemails or texts until like 12 hours later. I complained a couple months ago, and they said they fixed their tower issue but it’s still happening. I have been a customer for 12-15 years and never had it happen until recently, maybe the switch or upgrade to 5g is screwing with service? Thanks to the other person for recommending possibly swapping the SIM, I will try that, no one else has suggested it, least of all their own Customer Service…Calling their customer service and tech support has been SO PAINFUL it as upsetting as the late voicemails and late messages. I wish they answered the calls in Bellevue WA like they used to...wherever country they are outsourcing their customer support to is the most annoying ever. The CSA reps repeat back to you everything you say, ask questions that don’t make sense, and then repeat what they are going to do for you about 3-5 times before they actually do it. I don’t know if they are literally s
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