Securus advised to #632# on my phone and calls are now coming through. We will see how long this lasts.
Same issue here with Securus, Tmobile, I have a S23 and my son has an iphone, calls go through to him no problem, he is able to press 1 to accept the call. My phone gets a call and I can answer but when I press 1 it doesn’t connect. Serious issue! Since they switched to Securus it has been a nightmare with Tmobile! I am also ready to switch as a friend had the same issue and went to Cricket and no issues. Sucks to be a customer for so long to have to switch after almost 20 years with Tmobile! Added stress to an already stressful situation~
Jazzy, try calling Securus about not being able to push 1, it's a known issue. 972-734-1111 good luck. This is indeed frustrating!!
I called Tmobile and there was some sort of block on the account even though I removed the scam blocker and added that number to always come in. It started working better but its not 100% my husband has to try 3 times for it to Connect. Frustrating!!
I've had Sprint/Tmobile for 18 years and about to switch to cricket since they don't have issues with Securus calls. I was getting calls no problem for a good month and now it's hit and miss. Can't get calls after 7pm and what doesn't make sense is my son gets calls and we are both on Tmobile only difference is he has iPhone I have Samsung s22. Securus sucks and Tmobile blames them. So frustrating! Anyone with a solid resolution?
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