Were you a “New Customer?"Not sure what your “Free 3rd Line” was, but RIGHT NOW the Ad says “Free 3rd Line” to New Customers ONLY, on Go5G Next plans "With Monthly Bill Credits,” plus taxes and fees. $35 device connection charge. Credit may take 2 Billing Cycles. You said it was in August.. so it should appear by November or December I would think? Definitely December at the latest.
A few years ago, I signed up for a “2 Line for $100- INCLUDING TAXES Plan.” then there was a “$20 fee for second line” in my “Other Charges!” What is that?! It’s FALSE ADVERTISING!
Maybe it was because it was a while ago, but it NOW says that if Modem is not returned, a $220 payment is required. Not $400.Why would you think that you wouldn't be required to return the first Modem? Not sure what CS told you on the phone, if you specifically ASKED, or what they said.. but it only seems like common sense to return a defective product. You always have to return the defective product to get a new one.
Isn't it hilarious when a man with a HEAVY Indian accent says “Thank you for contacting T-Mobile, my name is JOHN, how may I help you?"How were you offered a free 3rd Line?!They don't care about their customers. I’ve been one for 10 years, and they did NOTHING when my iPhone was stolen, then I got back, but it was put into an Activation Lock by the guy who stole it.
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