A year or two ago it showed my free data line was expiring. I called T-Mobile and they said it was just a glitch in the system and would be resolved. I called multiple times and they said the same thing every time. Then the free data for life disappeared and no amount of escalation or tforce could help with it. They kept blaming it on random things and couldn’t put it back on. Eventually I gave up and it was pretty frustrating.
I complained about this over a week ago and T-Mobile said they were working on a workaround by making a web version of this and it would be ready soon. I still haven’t gotten an update and am not holding my breath for it.
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