Use your tracking number to contact customer service to let you know the weight of the package at different locations on the way to its destination. It will save you time. I am waiting for a reimbursement check since 02/2. Just figured out that my package weighted 1 pound and .6lbs at another location on the way :/.
I have been dealing with a concerning issue with Assurant Inc. Since 12/12/2023. This is the first time in over a decade that I experience an issue to this extent.After 1.5 months of delays on their end due to the phone being out of stock in any color on their end they offered the following: purchase the replacement out of pocket, send the damaged phone, and wait for a reimbursement check 10 days after they recieve it. After following up via email on 02/02/2024 about the much needed reimbursement they responded 02/05 with the following:"Upon review of your claim, I did find your tracking number has been received by our Device Care Center on Friday 2/2/2024 at 1:40 pm and is waiting to be checked into your claim. This process can take 3-5 business days to complete. "I followed up again and received a response on 02/09 indicating"While the processing of a package in our warehouse normally takes up to 5 business days, our warehouse has advised that there is currently a backlog in process
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.