If Customer Care isn't helping. Ask them to escalate your issue up to the next level or to T-Mobile's Executive Client Relations. Usually the T-Force Team when you contact T-Mobike through Facebook or Twitter are able to resolve most issues fairly easy, being tier 2 support from the start. I literally spent an hour on the phone today asking to speak to a supervisor, manager or any other team that might be able to help beyond what the four previous Customer Care agents had done. and She gave me the run around “ No managers working today, all supervisors are busy, I am the only available to help you”
I am having a slightly different issue, but just like you TMobile keeps giving me the run around and I have to call them every month to adjust our bill. Each Customer Service Rep says the same thing “ we are so sorry to hear that, I am so sorry I am just trying to help, I am so sorry your trust is broken, I will try to fix it for you” and then the next bill comes and something is wrong. I almost want to file a consumer complaint with the State or BBB at this point.
@syaoran You keep telling us Customer Care is the only way to resolve the issue, but Customer Care seems to BE the issue for so many of us customers!! What can we do about that????
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