Replies posted by SarahA

2 Replies

S
SarahAFirst activity
posted in Accounts & Services

T-Mobile does not care about You. You will be charged a pentaly for cancelling.

I’m very sorry you weren’t provided the customer service you needed, especially at a difficult time.  Sadly t-mobile does not care.  

3
drnewcomb
Pillar
29 days ago
S
Steven1967First activity
posted in Accounts & Services

Loyalty

I totally agree and had a similar experience.  I was a customer for 20 years and they did absolutely nothing to retain my business.  Then charged me a $36 fee for cancelling mid-monthly-cycle.  I had no idea, or I might have timed it better - this is my first time breaking up with a cellphone carrier.  They offered me no forgiveness.  No gratitude.  They said it was exactly because my account was so old that I was subject to this punishment.  And they were not sorry about it.  It feels really really gross.  

2
S
29 days ago
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