I've had the same problem with verification texts for months. Just never thought to look it up and try to get them fixed. Today I did and came across this thread. I immediately called the 611 T-Mobile customer support. The Care Team said it was a block on my line from when these kinds of texts (short-number texts) used to have an additional cost associated with them. They removed the block while I was on the phone and now I'm getting my verification texts just fine. I saw several people didn't have the kind of excellent service we've received since coming to T-Mobile, so wanted to add my great experience into the listing here. We left ATT because their service was SO SO bad and provided from overseas where accents and language cadence made understanding the help tech a painful experience. I love it that our T-Mobile team is not only in the USA, but actually in our own city. Every time I call them my issue gets resolved quickly, easily and without having to follow one of those on
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