Still no resolution. Heading back to att. Someone from T mobile was supposed to call me this morning but that hasn't happened either. Basically T mobile relies on the pain of switching to keep clients which is a terrible business model. I'm headed back to Att who ALWAYS resolves my issue, my calls are never dropped and I get all o fly text messages. And yes, my cost will go up by $50 a month, but it's WORTH it! This has been a huge headache, I"m locked out of my account for work, my boss is angry at me and T mobile is NOT addressing the problem. So yeah, I'm pretty mad.
I just spent an hour on the phone, with no solution. Also, my call dropped several times. They had no clue how to fix it, so if you are saying this is fixable, why can't anyone fix it? I had to create a new gmail account to keep testing it, got locked out of that one. Still no one can fix it. SO if you KNOW how to fix it, perhaps you should inform the rest of your team
This is also an issue for me and I just switched yesterday. I"m shocked at the blasé attitude of T mobile towards their customers. This is a very serious issue, one that is going to make me leave t mobile. It's awful. I have 14 days to decide, but one day in and I hate it.
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