Replies posted by magenta9295060

5 Replies

M
magenta6758067First activity
asked in Accounts & Services

Unable to purchase phone online

They are just trying to get you to the store so they can SELL you something more expensive or a different plan or the upgrade fee, THIS FAILS ON ALL BROWSERS so its not computer related. They should just be upfront about it and say YOU HAVE TO GO TO THE STORE to upgrade the phone instead of wasting customers time thinking they have a browser issue when its obvious this is a scam.

45
T
3 years ago
M
magenta6758067First activity
asked in Accounts & Services

Unable to purchase phone online

@tmo_elesa​ @tmo_mike_c​ So you are saying you have had this "technical" issue since Nov 2018 and its still not resolved.  You should just tell your customers that it is not possible to upgrade/order phones over the internet and that they need to goto the store so you can charge them the $20 upgrade fee and see if you can convince them to purchase another more expensive devise or expensive plan, I get you run a business but dont waste your customers time spending hours trying to see if its a browser issue when this is probably just a way to get people to the store.  If that's NOT the case then you have serious issues with your development staff who cant fix a customer facing problem for over 8 MONTHS.

45
T
3 years ago
S
sharmander1992First activity
asked in Accounts & Services

Can't Make Online Purchases

@tmo_mike_c​ So you are saying you have had this "technical" issue since Nov 2018 and its still not resolved.  You should just tell your customers that it is not possible to upgrade/order phones Online and that they need to goto the store so you can charge them the $20 upgrade fee and see if you can upsell them on a more expensive devise or expensive plan, I get you run a business but dont waste your customers time spending hours trying to see if its a browser issue when this is probably just a way to get people to the store.  If that's NOT the case then you have serious issues with your development staff who cant fix a customer facing problem for over 8 MONTHS.

43
T
1 year ago
S
sharmander1992First activity
asked in Accounts & Services

Can't Make Online Purchases

@tmo_mike_c​ thanks for the follow up, i just called in and did the upgrade and the upgrade fee was waved.

43
T
1 year ago
M
magenta6758067First activity
asked in Accounts & Services

Unable to purchase phone online

@magenta644033 try calling in to order it, worked with me and went smoothly, explain to them that this is a known issue and they shouldnt charge you the $20 upgrade fee.

45
T
3 years ago
25,599
Topics
103,250
Replies
1,292,514
Members

New badge winners

Show all badges
Terms & Conditions