T-Mobile’s customer service is non-existent to useless. I miss the days when I could call for an actual Expert, and speak with someone in Boise, Idaho, instead of some shack in Zamboanga in the Philippines.The “experts” in the Philippines read a script, and promise to fix a billing issue for you. They pretend to “talk to their supervisor”, leave you on hold for 15 minutes, and come back saying everything has been fixed, and give you their “personal guarantee” that the issue has been resolved. Yeah..sure. They probably walked outside their grass hut and smoked a cigarette. They BS you to get you off the line and out of their hair. Nothing but useless liars.PLEASE bring American quality customer service back!
What is it with calling customer service and getting the Philippines 95% of the time, with reps that chuckle nervously because they have no clue what you OR they are talking about, and, WORSE, promising to fix an issue and send an email confirmation that it has been resolved, but….NO email. One representative in the US, on my FOURTH attempt to get my billing issue resolved, told me she would email me her PERSONAL GUARANTEE that the issue would be resolved, and I should expect the email shortly.Well… she LIED. I never got her “personal guarantee” email. She just wanted to get rid of me and not be bothered with the issue, just like the jokers in the Philippines. After EIGHT calls, my issue STILL hasn’t been resolved.What a LOUSY way to treat a customer that has been with them for 15 years, and remained on board even after the recent security breach. Wow…..
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