Just went through Hurricane Ian. Power back after 5 days, however, Xfinity is still down. Since cell spot is dependent on cable modem, no service. Don't set yourself up for thinking you will have phone service after a horrific experience. No mobile towers set up in the area even though Ian sat on top of us for 7 hours. Used Publix grocery store to post this. Now headed back home to no service. No updates from insurance or FEMA. When you are alone and elderly it is awful to have no communication with family and friends, no way to get to internet. Other Tmobile customers have some service, if you have cell spot, nothing. It would have been the right thing to do when transferred from Sprint to tell customers the local towers will be under modification until Spring of next year rather than slapping a bandaid on the problem. This is beyond unforgivable.
I researched the “related topics” and thought, great I’m not alone then noticed that the complaints were from 4 years ago!!! I switched from Sprint to Tmobile the end of May. Was told I would have coverage in Alaska. NOPE. Hell, the service in Phoenix and Seattle was sketchy. I cringe every time I see a Tmobile commercial touting their incredible coverage. Okay, back home in Florida. I get notifications of a voice mail received and the phone doesn’t even ring, while I’m holding it. I waited week for return calls from the IRS, food stamps and daily calls from my oncologist’s office. Guess where they all went. Do you know how difficult it is to get a return call from the IRS agent you are working with or the food stamps office which has awarded me $20 per month due to failure to make an appointment which were 2 of the calls which went straight to voice mail. Seriously, these are not people who answer when you call them back, you go right back into a call queue and wait another 2 to
For over 3 months I had little or no service. Over 52 phone calls, change settings, put them back, phone not compatible, phone compatible, no one was able to help and really weren’t very concerned. Then I was made aware of the “black box” and service has been much better. Now that we are in the cone and waiting to see where Ian hits, I am getting nervous. Am I correct that if we lose power, and the black box is not operating, I will again not have service? I am completely alone and need to know. I was told that our towers were being “modified and updated” and this will continue into the Spring of next year (by corporate), that would have been great information to give to customers prior to taking their money.Thank you for any information for this old lady.
How the hell are you people getting away with deceptive service? I never had a problem with Sprint. The very day the store rep switched out my sim card at the end of May I have had nothing trouble. He lied right off the bat. Said I wouldn’t get another charge from Sprint, I did, plus the charge from Tmobile. Said I would have coverage in Alaska, another lie. I have had months worth of calls going straight to voice mail, never ringing. I, literally have my phone in my hand and the voice mail notification pops up at the top of my phone. No less than 50 calls to 611 and no one has the same fix. Let’s change the settings, no the settings are fine, we are having problems with the tower, no problems with the tower. I will overnight a new sims card to you and will call you tomorrow at 5. Not overnighted and no phone call. Yes your phone is compatible, let’s change the settings. New plot twist, I have the POLICE knocking on my door to do a welfare check. I have cancer and not well and my fr
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