My phone has been very consistently not able to receive incoming calls. I tried to call my number using both other Tmobile phone lines and my coworkers’ who have different phone service. None of them can call my Tmobile phone number, but it directly routes people to voice message. I have done a phone warranty, change new SIM card, and call 611, they have helped me filed a ticket for engineering team, but still, I tried couple times and people still can’t call me but routing straight to the voice message.What if there is an emergency and I can’t pick up the phone calls? I pay a lot for the service but I can’t really use it? And I am very tired of waiting and calling 611 line, everyone is busy working and I can’t keep on calling them regarding this annoying problem.I do need to keep my current phone number so please help me fix this problem. The problem has been going on for so long that my supervisor is getting very upset with the fact that he can’t call me for work.
My device: moto g stylus 5G (2022)I have been having a problem with my new Tmobile phone which can't receive incoming calls from other Tmobile lines nor from other phone services. I have done a warranty exchange, changed a new SIM card, and called 611 for four times to troubleshoot over the phone. None of the steps above resolve the problem. When I call the phone that has the problem, it automatically routes to the voice message, even when I have the phone turned on and sit next to the incoming call device, it still does not receive the phone call.I use this phone for work, and my supervisor is very angry that he can't contact me when needed because, again, it will route to the voice message and I do not receive any missed calls. What if there is an emergency and my family can't contact me?Can you please help me with this? I am paying a lot for the service, but I am on the brink of job loss because I can't communicate with my supervisor in a timely manner because my Tmobile doesn't rec
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