Topics started by MajorRathbone

2 Discussions

M
MajorRathboneLearner
asked in T-Mobile.com Account

T-Mobile ID

Does any one know how to create a T-Mobile ID and access the account? I started T-Mobile 5G internet service on April 22 and have been trying since that time to create a T-Mobile ID. Despite numerous calls to customer service no one has been able to assist. The error message I kept getting was “We're sorry, we don't recognize this email.” Yet, I input the exact email I used when signing up for internet service, and T-Mobile has sent me several emails (including the "You're In" email, confirmation of order email, terms of service mail, as well as several marketing emails).Finally (May 12), when trying to create a T-Mobile ID I received a message that there already is a T-Mobile ID associated with my email address. FINALLY (after more than 20 attempts at various times and using different browsers).However, now the issue is that when I try to log-in I get a screen asking for my telephone number to link to my account and a confirmation code will be sent. When I enter my telephone number (n

17
H
3 months ago
M
MajorRathboneLearner
asked in Coverage & Signal

t-mobile internet name not showing up as available network

I have been a T-Mobile home internet customer for nearly five months. Things were fine, but recently internet speeds have been slow -- this might be due to living in a college town that adds 10-15,000+ more cell phone users from September-May.I re-set my internet speed to 5G (from the “recommended” variable 2.4G/5G). I re-started the Gateway, and my laptop connected wirelessly to the internet, but my desktop and cellphone cannot connect. In fact, when trying to reconnect those two devices, my T-Mobile internet name does not even show up on the list of available networks -- there are 20 or more other names listed but not my T-Mobile internet name. I have tried to re-enter my T-Mobile internet name and password manually on my desktop and cellphone, but I cannot connect to the internet, and my T-Mobile internet name does not even show up on the list of available networks.Why would these two devices no longer be able to connect to my T-Mobile internet, although my laptop re-connected? Thes

9
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7 months ago
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