T-Mobile completely screwed up my JOD iPhone 15 Pro upgrade, and they created a NEW line on my account, and applied the new iPhone 15 to that. I saw the new line come up today so I Messengered them and was told the new line was removed, however a comment was made my iPhone 14 wasn’t applied as a trade-in. So I called in and sure enough because it was under the “new” line and not the actual working line, the only way to fix is to go into a store have “return” the iPhone 15 and then process a JOD against the correct line. Going to a store, standing in line, and getting the staff to understand the issue/correction is a ton OF MY TIME. I told the CS agent this, and all I got was sorry. I was really surprised I didn’t get “We’ll wave some payments, or whatever...”. I absolutely hate when a companies mistake lands on the customer to fix…...
We upgrade to the new iPhones every September and we always have to call in, versus being able to process this online. I don’t know the reason but it seems because there is a balance due, so the trade-in credit can’t be applied. My question is can/should I pay that balance prior to the online ordering and would that give me the ability to avoid the call it?
I've had the Protection 360 for a long time however we've never used, it and since our Amex card has a decent included offer I was thinking of eliminating the Protection 360. However it says you get to JUMP and we do upgrade our phones every year, so if I eliminate the Protection 360 does that mean I eliminate my ability to JUMP?
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