Skip to main content

Hi,

I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Uh-oh, it looks like we have our wires crossed. Please try again later." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.

I cannot sign in to my account either and my phone is unable to make calls. Can anyone help?

same issue

Here’s what we have for a workaround on this issue:

  • Make sure you’re not going to a like you bookmarked or saved.
  • Clear your cache/cookies in the browser you’re using.
  • Use the respective links for Prepaid or Postpaid and click the MyT-Mobile on the top right hand corner to log into your account

 

New badge winners

Show all badges
Terms & Conditions