Skip to main content

T-Mobile.com and T-Mobile App

Enjoying the ability to manage the account online or have questions on how to do something?

  • 77 Discussions
  • 83 Replies
77 Discussions
W
wpc09Helper Level 1
asked in T-Mobile.com and T-Mobile App
Where to get QR code to restore deleted T-Mobile entry in Authenticator app

I am trying to switch T-Mobile authentication to 1Password from Google authenticator. I had to delete from Google authenticator but I cannot find where to get the QR code or setup key to have authentication in 1Password. I am stumped. 

0
W
3 months ago
G
GodwinW8106Novice
posted in T-Mobile.com and T-Mobile App
T-mobile app shows Network passwords

The old internet app didn’t reveal all the passwords on home internet. This in my opinion is a big security risk. If I forget my own passwords it is my own fault. Please change this so it is not shown on the app.

0
G
3 months ago
A
AdrianoandradeFirst activity
asked in T-Mobile.com and T-Mobile App
leave family plan to individual plan

Hi, I would like to know what’s the process to leave the family plan and be an individual plan?  the owner of the family plan is really busy, she doesn’t have time to help me. What’s the easiest way to do that? 

1
gramps28
Pillar
3 months ago
L
llamaneckFirst activity
asked in T-Mobile.com and T-Mobile App
internet devise

How to change TMobil internet devise name, username, and password?

0
L
3 months ago
S
SeattleJohnFirst activity
asked in T-Mobile.com and T-Mobile App
T-Mobile App login no longer works with password managers

I use a password manager for my unique passwords. It’s always worked fine with the T-Mobile app. Now if I paste anything into the login screen, the app locks / freezes / hangs. No more input. Also the info doesn’t actually get pasted. So even if the UX came back to life, the password isn’t populated. developers please stop doing whatever it is you’re trying to do to “protect” the login and password fields. This is a well understood problem. Don’t t try and suppress paste operations into these fields. those of us with 20+ character passwords don’t want to type them out each time.

1
M
3 months ago
D
DavlatFirst activity
asked in T-Mobile.com and T-Mobile App
30 plus years,but no more

Been a loyal customer since they were Airtouch,30 plus years,this is the last straw......to much corporate double talk, breach of contract, wife's an attorney for Atlanta's largest firm, can you say class action...... I'm done 

1
tidbits
Pillar
3 months ago
O
OrkhanSamadzadeFirst activity
posted in T-Mobile.com and T-Mobile App
network pass

Hey, I have just registered with new email address and want to try network pass deal. How can I? Please help. Thanks 

0
O
3 months ago
D
DontDudeMeDudeFirst activity
asked in T-Mobile.com and T-Mobile App
Why does my cart keep downgrading my iPhone 14 Plus with 256gb to an iPhone 14 Plus with 128gb instead when I add the phone to my cart?

 

2
D
3 months ago
D
DistractedFirst activity
asked in T-Mobile.com and T-Mobile App
glitch on my account

there is something in my “cart” i cannot see it, remove it or even know what it is, but I know I do not want it, please fix this glitch in my account

1
D
3 months ago
J
Justjody72First activity
posted in T-Mobile.com and T-Mobile App
gushing over great customer service

Who do I contact to give most excellent praise to a tmobile staff who did a great job? Can't find an email for Deeanne, Cheif people person. Don't wanna call. Would rather text or email. I rated the experience but.. just a number really doesn't cover it. She deserves a nod.Can anyone help?TIAJody 

3
H
Community Manager
4 months ago
C
ChikusoFirst activity
asked in T-Mobile.com and T-Mobile App
logging in app issue

Since I got my phone from t mobile (iPhone 15) I haven’t been able to completely login to the app. It just says processing then give a loading wheal and back to processing. I called before and was told that they are updating it. I waited for the update still no change. I made sure my phone is fully updated still no change deleted the app and reinstalled no change. I can login to my account on the website but it won’t let me go anywhere but to my account itself no shopping or benefits to look at.  SO I AM WONDERING WHAT IS WRONG WITH YOUR APP AND WEBSITE IT BEEN 2 TO 3 MONTHS!!!!!!!!!!!!!!!!!!!!!!!

0
C
4 months ago
M
Moomoo83First activity
asked in T-Mobile.com and T-Mobile App
accidental account restriction

I accidentally restricted myself from using the app how can I fix this so that I can access my account online through the app?

0
M
4 months ago
M
Micki99First activity
asked in T-Mobile.com and T-Mobile App
Amazon Promotion

It’s been 5 months and I have not received my Amazon promotion for 23FIRETV promotion code. Was it just a scam?Thanks.

0
M
4 months ago
S
SuzameFirst activity
asked in T-Mobile.com and T-Mobile App
Mcafeee

Any idea why McAfee T-Mobile app suddenly asks for phone number for “verification  to create a new account” when I already have an account?   Searched for an answer but got nothing. I updated the app but it still asked for my phone number so I went ahead and typed it in thinking it would recognize my number and redirect it to my existing account but it appears to have created a brand new account. None of the identity info I had before shows up. So worrisome considering the data breach several years ago. Any idea why this has happened?  

0
S
4 months ago
M
Masterchris69First activity
asked in T-Mobile.com and T-Mobile App
help please

I had a t mobile account..switched my provider and ported my number to tello.Now i see a deal on t-mobile that i want..but im totally cut off from t-mobile..i had a good credit score with them.I called customer support and they asking me for a 6 digit pin..and i cannot remember it..How can i recover it? I went to the store aswell and they cant help me

0
M
5 months ago
S
SamGal67First activity
asked in T-Mobile.com and T-Mobile App
Enable 3rd Party Billing

I can’t find where I can enable 3rd party billing in my account. Can you point me in the right direction? 

0
S
5 months ago
M
monkeymazemanFirst activity
asked in T-Mobile.com and T-Mobile App
Forward Text Messages that are Received by a Home Internet Line

I only have Home Internet with T-Mobile, and so when I try to get deals from the Tuesday app sometimes I have to get a code that is sent to the account number which is the Home Internet device. I can get the code from the device, but if I am not home then I can’t get that code. Is there a way to setup the messages to be forwarded to my phone or email? 

0
M
5 months ago
R
RattledFirst activity
posted in T-Mobile.com and T-Mobile App
APPS

When using T-Mobiles applications and you click a link on either app and you’re directed to a browser webpage instead of another APP.   Drives me insane,  Because at the top of each webpage you’re directed to open the app you just came from.    What is the matter is with these App developers who don’t seem to have a brain to use ?     I’m sick of it.    

0
R
5 months ago
M
M00nFirst activity
asked in T-Mobile.com and T-Mobile App
whitelisted

I’m on the Go55 plan . On my phone it has Whitelisted with regular usage . What’s this and why is it now on my phone? 

2
T
6 months ago
S
SayWhatFirst activity
asked in T-Mobile.com and T-Mobile App
What do we use if we cannot download TLife because of old cellphone?

What do we use if we cannot download TLife because of old cellphone unable to update to iOS16?

1
gramps28
Pillar
6 months ago
R
Robjcb2First activity
asked in T-Mobile.com and T-Mobile App
down tower. poor coverage

Can I solve a problem with a tower myself using the app? Can the community fix it? Or does that take some action from t mobile?  

0
R
6 months ago
R
Robjcb2First activity
asked in T-Mobile.com and T-Mobile App
customer service waitimg

Are these comment and questions restricted? Censored?  Is anyone else tired of the waiting for customer care and being continuously told to hang up and use the app or website? 

0
R
6 months ago
T
TurtlemomRookie
asked in T-Mobile.com and T-Mobile App
call usage not showing up on one of my lines

I have 3 lines. 2 of the lines shows all call and text usage from yesterday. The other one isn’t showing anything. On my specific line it shows where I talked throughout the day to the other line that is not showing any phone usage. I am the primary owner of this account. Any ideas on how to get this line to show it’s updated usage?

7
T
6 months ago
T
todd3454Rookie
asked in T-Mobile.com and T-Mobile App
Usage History Limited Now?

The app used to have a pull down and you could go back months to view usage on different cycles. The pull-down menu disappeared and now you only can go back 3 months? I thought the website might have more but it doesn’t. We can’t see the usage more than three months back?

2
T
6 months ago
D
dAzEdNcOnFuSeDFirst activity
asked in T-Mobile.com and T-Mobile App
Logging into my account

Why is it so dang hard to log into T-MOBILE app without a T-Mobile phone number.. I think they need to go back to the drawing board and give it another good ole college try.. like for real all I wanted to do is login to activate my sim card to activate my phon3s.. but no T-Mobile has nothing better to do thwn spin and throw customers like crazy.. had anyone in this community cracked this conundrum yet.. because all I see when you Google this problem is a whole lot of sad emoji faces plrase someone help me... Dazed&Confused.. in Fla. 

0
D
6 months ago
27,809
Topics
109,652
Replies
1,308,093
Members

New badge winners

  • Curious George
    Mason87has earned the badge Curious George
  • Curious George
    twistagriphas earned the badge Curious George
  • Curious George
    TDFhas earned the badge Curious George
  • Curious George
    Wolviehas earned the badge Curious George
  • Curious George
    jekarayanhas earned the badge Curious George
Show all badges
Terms & Conditions