Moto G7 connectivity issues when mobile

ravenscoach

    We just upgraded my wife's phone from a Moto G5+ to a brand new bought from Motorola Moto G7.  We switched the sim card and after 2 weeks we're noticing she's having trouble voice texting, sending an email, or accessing the internet when she's mobile.  I reset the network connections and have rebooted many times, would we need a new sim card?

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