Been monitoring daily usage because I’m on tiered data plan. (Wish I could switch) Before I could access by clicking on “USAGE” tab but that changed overnight. Called in and was told the system is being “updated”--check back later.
Anyone else?
Best answer by HeavenM
View originalI tested web and app, same issue using both. Apparently, there are supposed to be additional options here, bit just Manage Data which takes me to the options to change my plan?:
I have the same problem...usage totals are not updating for over a week now. I need this feature to manage data on my “internet lite” plan so I don’t go over my limit. It’s pretty much a mandatory feature on a data-capped plan, and if it isn’t resolved I’m sure T-Mobile will lose customers. Seems really silly.
Same problem, and it appears to be a recurring one. I get the same screen shown above by sebbyz52 instead of the actual usage data.
If I wait 24 to 72 hours, the problem seems to correct itself. But then the cycle starts over again, usually within a day. That means the majority of the time I cannot access usage data. I just have to randomly keep trying and occasionally I am able to access it. This is true on both the website and on the T-Mobile apps, and i’ve tried multiple browsers and multiple ios devices. Same result. Have tried clearing cache and it makes no difference. I contacted phone support and their only suggestion was to wait 24 hours or so and try again. This is clearly a recurring bug that T-mobile should work to fix. If you google this you will find other people complaining about this back in May 2022. Someone in technical support should get on this.
Me too, the tutorial tells me exactly where it SHOULD be, but it only shows ‘manage data’. I’m on hold to speak to tech now.
This is still broken. I also cannot see my usage.Cmon tmobile.
This needs to be fixed.
I have been having the same problem. Was told it was an app glitch, no solution yet.
The problem I had 3 days ago is back; I can no longer check my usage. It’s important because I’m on the tiered data plan and want to avoid (more) slowdowns. I really don’t I want to waste my time by calling in.
(Sigh) I was so pleased with T-Mobile when I first signed up with almost 2 months ago--but now...
I’m having the same issue. Anyone have an idea of which new carrier they may switch to? I may be leaving because if the usage issue as well.
I’m having the same issue. Anyone have an idea of which new carrier they may switch to? I may be leaving because if the usage issue as well.
It’s really too bad, I’ve been with Tmobile for many years. I would appreciate at least honesty on what the issue really is other than a broken link.
YA-AAAY!
Saturday morning and my cumulative USAGE is again available. Now I can see if I need to go on a “data diet” until my billing cycle closes. (I don’t)
Thank you, T-Moblie, for fixing this! I was afraid I was going to have to switch internet providers.
Been having the same issue with nothing resolved. Any word on the issue and or when it will be fixed?
Is usage overview not going to be updated anymore?
Another week has gone by, and usage totals are still not updated. Stuck on 11/20 update. I’m curious...is *anybody* getting usage updates...or is this isolated to just some of us?
Is usage overview not going to be updated anymore?
They won’t tell us.
So here is my data usage 4 days into the new billing cycle. My data stop accumulating on 11/20. If my data is showing up in your account, I apologize. Seems like my 200 gig plan may now be unlimited. Don’t tell anyone.
Tmobile is certainly slipping. I believe I’ll switch couriers.
Same problem.
I was told they are doing maintenance on this.
Same issue… New to me, since I’ve always been able to see daily activity for my kids’ lines. Now, T-Mobile says that’s only available at the end of the billing cycle. Of course, too late to do anything about excessive data use. And it took 45 min. to get to that non-sense response. I’m shopping new providers who allow me to manage my account in real time!
Is that in writing somewhere? I called yesterday and got the general response of “they’re still working on it.”
Is usage overview not going to be updated anymore?
They keep saying they are working on it. But, it’s been weeks now.
Glad I checked here. I’ve been trying to locate usage details for about 30 minutes.
Anyone able to see usage details ? I’ve been fighting with the horrible customer service for days .. they keep telling me to click on usage details and I keep telling them it doesn’t work .
This issue has still not been resolved. I’m switching couriers.
Tmobile got hacked. It’s the only explanation and they wont say anything about it. The fact that we can’t monitor in real time (our own information) is a HUGE problem for many of us. Tmobile is lying to their customers and are losing customers by the second. GOOD. I’m leaving too. Everything they say is BS now. They also don’t want to be making the national news but all of us can report this to the national news. Do it. I hope Tmobile stock falls fast. They don’t give a crap about anyone or any customer.
Many others on this forum are reporting that they’re being told usage details will no longer be available u til after the billing cycle is complete. They do not care about the thousands of people using it to keep their children and vulnerable family members safe.
+14
Did your billing cycle end recently? If so, it takes a few days for the usage to show up.
Hello all! I’m excited to see so many people using the app and website. I love that we can manage all the things without having to call care, so I know how frustrating it is when it is not working. I checked around to see if there were any known issues for the website and I don’t see anything reported right now.
I know that most of us want to avoid contacting care, but it would be the best plan of action if you are still having issues right now. Our care teams have the ability to view account details that are important to figuring out what is going on. They also have some troubleshooting steps and access to file a ticket so the right teams can focus on getting to the root cause and providing a long-term fix.
There are a few ways that you can reach out, so if you don’t want to call, you don’t have to. You can message with experts through the T-Mobile app or website or by clicking the social media icon of your choice at the very bottom of this site.
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