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tmobile home internet speed issues


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I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload.

Cant figure this out and not many settings to change. Been on hold for customer support for an hour yesterday and today and can't get through.. any ideas?

 

Thank you


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This service sucks big time. I got this back in july of 2021 and for the first few months I was consistently getting about 50 mbps. Coming from dsl, to me that was great. I live alone so it was more than enough. Than I noticed with each passing month, it the speeds started dropping. It’s now January 2022 and I barely get 1 mbps. This is unacceptable.

I work from home and I am constantly getting getting kicked out of zoom calls. I can no longer listen to zoom calls via the computer, I have to dail in on my cell phone. Like everyone else I have tried all of the “fixes” and nothing works. I am so dissappointed. I will probably have to go with another service.

I wonder if this would be grounds for a class action suit for false advertising. I know speeds vary but telling people they will get up to 100 mbps or more but are only getting l mbps is false advertising in my opinion. They really do need to tell people the average speed seems to be 1 mbps no matter where you are in the country. This is much worse than dsl.

I’ve had this service for ~ 6 weeks and have had very good speeds, averaging around 200 mbps down, 60-70 up. In the last two days it’s been 8-12 down, 3-5 up, and is now unusable. I was planning on recommending this to my neighbors, as we are all forced to use a very expensive cable alternative in my town. I am rethinking this now. If it keeps up like this, I’ll have to fall back to cable. It’s certainly not what they promised me.

 

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i am getting 1-3mbps pretty much all the time but 10-15mbps upload? its basically unusable at this point as some pages wont even load.

I agree with your contention that this might be a situation where a class action lawsuit might be appropriate. I plan on contacting my state’s Attorney General’s office to determine what action to take.

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For the past few days I have been seeing poor performance. I noticed the Primary Signal was bouncing between B2, B66 and B41.  Rarely the secondary connects to B71. Somewhere here in the Community or on Facebook I saw a post where someone moved the gateway to the basement where the cellular signals were not as strong. In his case he seemed to lock on the 5G signal and stay there. I did this yesterday afternoon and for the first time in 5 days it appears to have stayed locked on 5G (B41).

The point is that it may be necessary to move the unit around to find NOT THE STRONGEST signal, but the best signal. In my case the 4G Band 2 often was very slow. With the unit in the basement, it has stayed on B41 for more than a few hours. Time will tell.

Thank you Steve, Finding this thread made my day. I found it through a google search how to get 5G, that is a Primary and Secondary signal, not just the  Primary alone which is very slow.

For the first time after a week of getting fast connections and only being bumped to the single signal Primary 4G only for a minute or two, until I rebooted the gateway, today I got stuck on the very slow 4G only Primary without a Secondary. I rebooted 6 times and was still stuck on it. Then I read your comment.

I moved the gateway a few feet from the window where it gets only 2 bars instead of 3 and rebooted and was on my best connection combo, B2/n41. It’s funny because I was thinking of doing that, but didn’t for some reason. I actually got my highest speed on the first day, 190, while using only 2 bars. But I get much higher upload speeds and only about 30 lower on the download, when I connect to band combinations on 3 bars.

I’ve read about this stuff extensively in the last few weeks and if you need to explain it to anyone else the B bands, eg. B2, B66 etc. are all the Primary signal 4G, and the n bands, ex. n41, n71 are the 5G bands. The present technology T mobile uses is called non stand-alone, meaning the 5G needs to be paired with a 4G signal as the primary in order for them to work together. 5G does not exist alone. This is more obvious in the GUI at 192.168.12.1 rather than in the app, because at least in my phone app, it just shows one signal.

Anyway, here’s the full band story from T mobile’s website:

5G

  • Frequencies that can provide 5G: 

    • Band n71 (600 MHz)

    • Band n41 (2.5 GHz)

    • Band n260 (39 GHz)

    • Band n261 (28 GHz)

  • With 5G, high amounts of data can be transmitted more efficiently than 4G LTE. 

  • One of the ways T-Mobile is rapidly deploying 5G is integrating mid-band 2.5 GHz spectrum from Sprint.

  • Check out What is 5G? to learn how it works!

Extended Range 4G LTE

  • Frequencies that can provide Extended Range LTE

    • Band 12 (700 MHz)

    • Band 71 (600 MHz)

  • Our Extended Range LTE signal reaches 2X as far and penetrates walls for 4X better coverage in-buildings than ever before.

4G LTE

  • Frequencies that can provide LTE:

    • Band 2 (1900 MHz)

    • Band 5 (850 MHz)

    • Band 4 (1700/2100 MHz)

    • Band 66 (Extension of band 4 on 1700/2100 MHz).

  • 4G LTE offers fast download speeds, up to 50% faster speeds than 3G. See Data speeds.

  • Voice and data services only work at the same time when on you have VoLTE enabled on your device. Otherwise, LTE only provides data.

 

That same will happen to me. After a lot of digging it seems that they are basically deprioritizing us. When i get the slower speeds, im on 4g(the B12 band) when im getting my blazing fast stuff im on 5g(n41). What makes me so mad is that i get the 5g so infrequently even though it has the same signal strength. I only see 1-15 mb on the 4g and 150 on the 5g. They really need to allow us to use the 5g all the time if they plan for this not to fail. OR ATLEAST MOST OF THE TIME!

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Not sure why some of you are getting those speeds, I think the lowest I go most of the time is around 150ish but I avg 450+. Try this though. Connect to the router using the web-based GUI at http://192.168.12.1/.  Check to see what you are getting for the secondary signal cause that is the 5G one. If you aren’t receiving any signal there or it's super low then most likely you are only hitting 4G towers which are nowhere near as fast. 

I’ve had this service for about six months. It was great until a few weeks ago.  We only connect one device at a time (a tv or a laptop) but we can’t even watch an episode anymore.   It will play for a few minutes, then we get to watch it for awhile as a big blur, then plays fine, then just quits. Might get lucky and be able to unplug the box, or reset the connection, but it takes forever to watch anything this way.    We cut off our satellite after a few months of having this internet because it worked so well, so now we are stuck with this.  There is NO other internet available in my area… getting really tired of this.

I’ve had this service for ~ 6 weeks and have had very good speeds, averaging around 200 mbps down, 60-70 up. In the last two days it’s been 8-12 down, 3-5 up, and is now unusable. I was planning on recommending this to my neighbors, as we are all forced to use a very expensive cable alternative in my town. I am rethinking this now. If it keeps up like this, I’ll have to fall back to cable. It’s certainly not what they promised me.

 

im having the same issues here in indiana cant get the secondary signal back online and m y speeds are as low as 5mb compared to getting 50 to 80 mbs

I’ve had this service for ~ 6 weeks and have had very good speeds, averaging around 200 mbps down, 60-70 up. In the last two days it’s been 8-12 down, 3-5 up, and is now unusable. I was planning on recommending this to my neighbors, as we are all forced to use a very expensive cable alternative in my town. I am rethinking this now. If it keeps up like this, I’ll have to fall back to cable. It’s certainly not what they promised me.

 

We have the same situation… i called the costumer service and said ticket is submitted it’ll take 2-3days for answers… not sure what’s going on with this service… this is like a trap

Looks like this tmobile system is BETA… that’s why they don’t advertise much since there’s so much glitches… I will return this HomeInternet if this will not improve in a week...

Same here, I tested early in the morning, download goes 100+ Mbps and down 50+ Mbps which is fine but I need that speed during the day but I am getting 7 Mbps download and 10 upload. How is that possible, I only live less than 2 miles from the 5G tower and getting a snail speed. Common TMO.

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I am out in Phoenix, Az. I’ve had these speeds since I started my service.

The most frustrating thing is my speed could be 75-100mbps in the morning and 10 or less in the afternoon. I have been on numerous calls with tech support, gotten a different gateway, and still spotty service. As much as it pains me I will probably have to go back to cable internet until T-MOBILE gets this under control.

Im having issues after connecting a router to my Gateway.  I am averaging 200 download and 80 upload when everything is working.  if i connect a router to the gateway and turn on the gateway the secondary signal (5G) will not connect.   then my speeds are 80 down and 8 up when only connected to the primary signal (4G).  if i disconnect the router and reboot the gateway the secondary signal will come back and ill have the faster speed.   Now,  when the gateway is booted up and i have secondary signal.  I can then plug the router into the gateway and it will stay connected the secondary signal for part of the day..  but after a while the secondary signal will drop out again..  then it will come and go but it will stay disconnect more then connected….   then when i have no secondary signal i reboot the gateway without the router connected the secondary signal will come right back…. anyone with the speed problems have a router connect to their gateway?  I can recreate this issue every time.  i called t-mobile and had them watch my gateway as i went trough the steps but they dont have an answer..   I have the latest firm, and have good signal.  

You can split your service into two networks, a 2.4 and a 5ghz. I had to do this because Roku won't work on 5. So my tv us on one network and I divide up any devices that can work on 5 g to the other. You don't need to keep the mesh.

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Maybe I am getting 5G?

 


Mickey, if you’re not showing a signal on the Secondary -- you said that in the previous post that you aren’t -- then you are on 4G LTE. The 5G signal current technology is a non-standalone 4G/5G pair, whereas 4G LTE stands alone on one 4G signal band, prefaced with a “B”. The 5G shows on the secondary signal prefaced with an “n” as is usually either n41 (mid-frequency) or n71 (low-frequency).

It’s a shame you’re so close to the 5G tower though, and not getting faster speeds, but you’re right in thinking it can have something to do with the wall composition of the building you’re in. The gateway works best in a window facing the tower, usually.

So you’re sure this 5G tower is a Tmobile tower? There is a vlogger on YouTube from Phoenix, “Tech Extremist” who travels around testing all the towers in Phoenix, including T mobile.Drop him a line in the comments in one of his videos about Tmobile home internet. He knows the equipment on all these towers and might have an idea of why you’re getting such speeds, or unable to pick up the 5G signal from where you are.

Another thing that can account for a slower speed or not getting a 5G signal is that the density of different providers in a big city and the frequencies they use limits the degrees in a direction to which they broadcast. It’s called a sector. They don’t broadcast 360 degrees. They direct it out in a limited sector, to avoid signal conflicts. So you may be on the opposite side of where the antennas are directed.

 

 

Thanks for advice and tips.

 

It’s a 5G tower. I used a 3rd party cell tower lookup site to verify. No glass view to it though as it’s on opposite side of billing from my room.

Ended up chatting w TNO and found out it’s undergoing maintenance until Monday. TMO is going to contact me after to check w speeds. They agreed I should be getting more than 20Mbps. 

I also realized after that my iPhone and Cellular iPad DL speeds were also diminished, compared to earlier. I had been getting 250 Mbps (5G) until Thursday when tower must have had hardware issue. 
 

so their story holds water for now. 
 

Murphy’s law timing I guess. 

Not sure why some of you are getting those speeds, I think the lowest I go most of the time is around 150ish but I avg 450+. Try this though. Connect to the router using the web-based GUI at http://192.168.12.1/.  Check to see what you are getting for the secondary signal cause that is the 5G one. If you aren’t receiving any signal there or it's super low then most likely you are only hitting 4G towers which are nowhere near as fast. 

Thanks, I checked and i Don't have a secondary signal. I live in a Rural area so I understand if i get atleast 35-50mbps, but im barely getting 7-11mbps. Do you know how to get a secondary connection signal or is that just something thats supposed to happen on its own?

You have to split the signal between 2.4 and 5ghz then connect to the 5ghz only and rund a speedtest.  I have had this service for a month with slo 30mbps speeds, I did the split this morning, connected to the 5ghz signal now I am getting 300mbps, huge improvement!  Thank you Trandel!

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Just got the service today in Ohio, though a relative in VA has had the LTE service for about 2 years averaging over 100Mbps. The VA service speed was sometimes the same, both download and upload. In my case, Speedtest.net shows almost 300Mbps download speed, but 3-6Mbps for upload speed. The speed through the Ethernet jacks is much different, about 29Mbps download and 6-8Mbps upload. Compared to Spectrum’s nearly-constant 116MBps download and 12-13Mbps upload from ALL devices in my home, I’m not sure the lower T-MOBILE cost is worth it. Will give it a week or so, but my first impression is disappointment.

I had same problem with speed declining significantly at night in rural area.  Good in the morning till about 5pm when it drops to 2 mpbs. After several months with tech support and two trouble tickets. The second  trouble ticket said the tower had too many customers on it at night and was over subscribed.  So I returned the gateway and got my money back after three months for paying $50/month for a tower did not have capacity for the customers on it.

I keep telling myself I’m saving $20.00 a month. Speeds are horrible, sites take forever to load or timeout and don’t load at all and Roku often freezes and takes 10-20 seconds to catch up. Barely acceptable for the casual use in my home, wouldn’t work for someone actually doing something. It’s new and T-Mobile doesn’t seem to have the infrastructure to deal with the demand, maybe they will do something about it. Hey, it’s $20.00 cheaper per month than anyone else here.

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When I had the older modem, 4G. It was one for the testing areas. I had good internet no issues at all. It was great. Then they switched to the 5g modems. The gray ones that get warm. I hardly have anything now. I even have to tether off my phone at times., it's that slow. They sent me a replacement modem. Didn't change anything. T-Mobile has told me it's because there to many people using the towers. I said then you are throttling my internet usage then. T-Mobile said no they are not restricting my internet. I asked if there are too many people using the tower, who is getting service and who isn't. If I am not getting service, then I have to be throttled till a certain time because I can only use t mobile internet in the morning and later evening. During the day, forget it. And they dont care. Its put up with it or find a new internet provider. 

I am out in Phoenix, Az. I’ve had these speeds since I started my service.

I’m in Laveen, AZ.  My ISP is a random ISP, Phoenix Internet, and we get about 5 mbps down and not even 1 up.  I saw this gateway ad on Tmobile and reached out to a Tmobile sales rep and was told I’d get no less than 180 down and 34 up.  I plugged in the gateway and got 160 up the first day, since then I'm only getting no more than 2 mbps up.  I’m really losing faith in this gateway and was told by a TMO rep that I have a 14 day buyers remorse.  Probably not going to keep this.

I live within 3 miles of 3 different towers and still can’t get above 10mb consistently, my current signal stats are primary rssi: -62 rsrq: -10 rsrp: -92 and sinr 19.1 on b66 and the secondary signal is rsrq -11 rsrp: -94 sinr 24.1 on n41 speed test results 88 ping 12 jitter 9.73mb down and 28.4 up 2nd speed test 38 ping 11 jitter 2.6 down 27.7 up. why are the download speeds so bad. I have the grey trashcan gateway

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