Question

tmobile home internet speed issues

  • 17 March 2021
  • 34 replies
  • 6227 views

Badge

I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload.

Cant figure this out and not many settings to change. Been on hold for customer support for an hour yesterday and today and can't get through.. any ideas?

 

Thank you


34 replies

I’ve had this service for ~ 6 weeks and have had very good speeds, averaging around 200 mbps down, 60-70 up. In the last two days it’s been 8-12 down, 3-5 up, and is now unusable. I was planning on recommending this to my neighbors, as we are all forced to use a very expensive cable alternative in my town. I am rethinking this now. If it keeps up like this, I’ll have to fall back to cable. It’s certainly not what they promised me.

 

I’ve had this service for about six months. It was great until a few weeks ago.  We only connect one device at a time (a tv or a laptop) but we can’t even watch an episode anymore.   It will play for a few minutes, then we get to watch it for awhile as a big blur, then plays fine, then just quits. Might get lucky and be able to unplug the box, or reset the connection, but it takes forever to watch anything this way.    We cut off our satellite after a few months of having this internet because it worked so well, so now we are stuck with this.  There is NO other internet available in my area… getting really tired of this.

I’ve had this service for ~ 6 weeks and have had very good speeds, averaging around 200 mbps down, 60-70 up. In the last two days it’s been 8-12 down, 3-5 up, and is now unusable. I was planning on recommending this to my neighbors, as we are all forced to use a very expensive cable alternative in my town. I am rethinking this now. If it keeps up like this, I’ll have to fall back to cable. It’s certainly not what they promised me.

 

im having the same issues here in indiana cant get the secondary signal back online and m y speeds are as low as 5mb compared to getting 50 to 80 mbs

Userlevel 3
Badge +2

For the past few days I have been seeing poor performance. I noticed the Primary Signal was bouncing between B2, B66 and B41.  Rarely the secondary connects to B71. Somewhere here in the Community or on Facebook I saw a post where someone moved the gateway to the basement where the cellular signals were not as strong. In his case he seemed to lock on the 5G signal and stay there. I did this yesterday afternoon and for the first time in 5 days it appears to have stayed locked on 5G (B41).

The point is that it may be necessary to move the unit around to find NOT THE STRONGEST signal, but the best signal. In my case the 4G Band 2 often was very slow. With the unit in the basement, it has stayed on B41 for more than a few hours. Time will tell.

Thank you Steve, Finding this thread made my day. I found it through a google search how to get 5G, that is a Primary and Secondary signal, not just the  Primary alone which is very slow.

For the first time after a week of getting fast connections and only being bumped to the single signal Primary 4G only for a minute or two, until I rebooted the gateway, today I got stuck on the very slow 4G only Primary without a Secondary. I rebooted 6 times and was still stuck on it. Then I read your comment.

I moved the gateway a few feet from the window where it gets only 2 bars instead of 3 and rebooted and was on my best connection combo, B2/n41. It’s funny because I was thinking of doing that, but didn’t for some reason. I actually got my highest speed on the first day, 190, while using only 2 bars. But I get much higher upload speeds and only about 30 lower on the download, when I connect to band combinations on 3 bars.

I’ve read about this stuff extensively in the last few weeks and if you need to explain it to anyone else the B bands, eg. B2, B66 etc. are all the Primary signal 4G, and the n bands, ex. n41, n71 are the 5G bands. The present technology T mobile uses is called non stand-alone, meaning the 5G needs to be paired with a 4G signal as the primary in order for them to work together. 5G does not exist alone. This is more obvious in the GUI at 192.168.12.1 rather than in the app, because at least in my phone app, it just shows one signal.

Anyway, here’s the full band story from T mobile’s website:

5G

  • Frequencies that can provide 5G: 

    • Band n71 (600 MHz)

    • Band n41 (2.5 GHz)

    • Band n260 (39 GHz)

    • Band n261 (28 GHz)

  • With 5G, high amounts of data can be transmitted more efficiently than 4G LTE. 

  • One of the ways T-Mobile is rapidly deploying 5G is integrating mid-band 2.5 GHz spectrum from Sprint.

  • Check out What is 5G? to learn how it works!

Extended Range 4G LTE

  • Frequencies that can provide Extended Range LTE

    • Band 12 (700 MHz)

    • Band 71 (600 MHz)

  • Our Extended Range LTE signal reaches 2X as far and penetrates walls for 4X better coverage in-buildings than ever before.

4G LTE

  • Frequencies that can provide LTE:

    • Band 2 (1900 MHz)

    • Band 5 (850 MHz)

    • Band 4 (1700/2100 MHz)

    • Band 66 (Extension of band 4 on 1700/2100 MHz).

  • 4G LTE offers fast download speeds, up to 50% faster speeds than 3G. See Data speeds.

  • Voice and data services only work at the same time when on you have VoLTE enabled on your device. Otherwise, LTE only provides data.

 

That same will happen to me. After a lot of digging it seems that they are basically deprioritizing us. When i get the slower speeds, im on 4g(the B12 band) when im getting my blazing fast stuff im on 5g(n41). What makes me so mad is that i get the 5g so infrequently even though it has the same signal strength. I only see 1-15 mb on the 4g and 150 on the 5g. They really need to allow us to use the 5g all the time if they plan for this not to fail. OR ATLEAST MOST OF THE TIME!

Userlevel 3
Badge

Not sure why some of you are getting those speeds, I think the lowest I go most of the time is around 150ish but I avg 450+. Try this though. Connect to the router using the web-based GUI at http://192.168.12.1/.  Check to see what you are getting for the secondary signal cause that is the 5G one. If you aren’t receiving any signal there or it's super low then most likely you are only hitting 4G towers which are nowhere near as fast. 

I’ve had this service for ~ 6 weeks and have had very good speeds, averaging around 200 mbps down, 60-70 up. In the last two days it’s been 8-12 down, 3-5 up, and is now unusable. I was planning on recommending this to my neighbors, as we are all forced to use a very expensive cable alternative in my town. I am rethinking this now. If it keeps up like this, I’ll have to fall back to cable. It’s certainly not what they promised me.

 

We have the same situation… i called the costumer service and said ticket is submitted it’ll take 2-3days for answers… not sure what’s going on with this service… this is like a trap

Looks like this tmobile system is BETA… that’s why they don’t advertise much since there’s so much glitches… I will return this HomeInternet if this will not improve in a week...

Badge

i am getting 1-3mbps pretty much all the time but 10-15mbps upload? its basically unusable at this point as some pages wont even load.

Im having issues after connecting a router to my Gateway.  I am averaging 200 download and 80 upload when everything is working.  if i connect a router to the gateway and turn on the gateway the secondary signal (5G) will not connect.   then my speeds are 80 down and 8 up when only connected to the primary signal (4G).  if i disconnect the router and reboot the gateway the secondary signal will come back and ill have the faster speed.   Now,  when the gateway is booted up and i have secondary signal.  I can then plug the router into the gateway and it will stay connected the secondary signal for part of the day..  but after a while the secondary signal will drop out again..  then it will come and go but it will stay disconnect more then connected….   then when i have no secondary signal i reboot the gateway without the router connected the secondary signal will come right back…. anyone with the speed problems have a router connect to their gateway?  I can recreate this issue every time.  i called t-mobile and had them watch my gateway as i went trough the steps but they dont have an answer..   I have the latest firm, and have good signal.  

You can split your service into two networks, a 2.4 and a 5ghz. I had to do this because Roku won't work on 5. So my tv us on one network and I divide up any devices that can work on 5 g to the other. You don't need to keep the mesh.

Userlevel 3
Badge +2

Maybe I am getting 5G?

 


Mickey, if you’re not showing a signal on the Secondary -- you said that in the previous post that you aren’t -- then you are on 4G LTE. The 5G signal current technology is a non-standalone 4G/5G pair, whereas 4G LTE stands alone on one 4G signal band, prefaced with a “B”. The 5G shows on the secondary signal prefaced with an “n” as is usually either n41 (mid-frequency) or n71 (low-frequency).

It’s a shame you’re so close to the 5G tower though, and not getting faster speeds, but you’re right in thinking it can have something to do with the wall composition of the building you’re in. The gateway works best in a window facing the tower, usually.

So you’re sure this 5G tower is a Tmobile tower? There is a vlogger on YouTube from Phoenix, “Tech Extremist” who travels around testing all the towers in Phoenix, including T mobile.Drop him a line in the comments in one of his videos about Tmobile home internet. He knows the equipment on all these towers and might have an idea of why you’re getting such speeds, or unable to pick up the 5G signal from where you are.

Another thing that can account for a slower speed or not getting a 5G signal is that the density of different providers in a big city and the frequencies they use limits the degrees in a direction to which they broadcast. It’s called a sector. They don’t broadcast 360 degrees. They direct it out in a limited sector, to avoid signal conflicts. So you may be on the opposite side of where the antennas are directed.

 

 

Thanks for advice and tips.

 

It’s a 5G tower. I used a 3rd party cell tower lookup site to verify. No glass view to it though as it’s on opposite side of billing from my room.

Ended up chatting w TNO and found out it’s undergoing maintenance until Monday. TMO is going to contact me after to check w speeds. They agreed I should be getting more than 20Mbps. 

I also realized after that my iPhone and Cellular iPad DL speeds were also diminished, compared to earlier. I had been getting 250 Mbps (5G) until Thursday when tower must have had hardware issue. 
 

so their story holds water for now. 
 

Murphy’s law timing I guess. 

Userlevel 1
Badge +2

Just got the service today in Ohio, though a relative in VA has had the LTE service for about 2 years averaging over 100Mbps. The VA service speed was sometimes the same, both download and upload. In my case, Speedtest.net shows almost 300Mbps download speed, but 3-6Mbps for upload speed. The speed through the Ethernet jacks is much different, about 29Mbps download and 6-8Mbps upload. Compared to Spectrum’s nearly-constant 116MBps download and 12-13Mbps upload from ALL devices in my home, I’m not sure the lower T-MOBILE cost is worth it. Will give it a week or so, but my first impression is disappointment.

Seriously guys, I don’t know what many of you are complaining about.  We live in a semi-rural area and the best we get first thing in the morning is about 15-20 mbps down and usually less than 1 mbps up.   When we first got this about 4 months ago, we could stream live sports with no buffering, no issues whatsoever.  It freaking rocked!!!!  However, that was short-lived as now it just crawls.  I have rebooted, unplugged, cleared messages, done the technical support stuff, and its still slow.  We have ZERO secondary signal.  When I first got this, I was so hopeful because of my dislike of ATT but it is worse.  The only benefit of the T-Mobile is there is no data cap like with the AT&T version (150gb).  However, the T-Mobile speed makes it unusable except for general browsing only and that’s about it.  For comparison purposes, we have ATT version as well, and we get 35-40 mbps down and 20-25mbps up.  I know its not great but thats the non-satellite options we have in our area. 

Badge

I would probably give the service a month and remember this it is a new Internet service and It is a mobile home Internet Service so I wouldn’t judge this as a poor service because I hardly think that it is. 

Userlevel 1

I’ve had the service for just shy of 3 months. It has dropped connection 31 times in that timeframe. I only know this because my doorbell camera gives me a disconnection notice. Have called multiple times. Never get a solution, just excuses. I can’t stand spectrum but this is just getting outrageous. Honestly I might explore other options soon for internet AND cell service because of how unreliable this is. I am in Youngstown Ohio...and if you know anything about Youngstown, it’s important to have cameras running around here. Can’t do that when my connection is dropping multiple times a week. FIX what I’m paying money for, otherwise I’m gone. 

Userlevel 3
Badge

I would probably give the service a month and remember this it is a new Internet service and It is a mobile home Internet Service so I wouldn’t judge this as a poor service because I hardly think that it is. 

I have to totally disagree. Nothing here is "new" at all. 5G has been out for a few years now and using wireless cell service for home internet has been around long before that. And TM has been doing this for quite some time now. The only thing going on here is that TM over promised without having the network, knowledge or the capabilities to actually back up those promises.

Has the service marginally gotten better over the past couple months? Depending on where you live that might actually be a yes. For many that could also be a resounding no. But regardless of if things have improved we shouldn't have to wait months for things that were promised on day one.

Not sure why some of you are getting those speeds, I think the lowest I go most of the time is around 150ish but I avg 450+. Try this though. Connect to the router using the web-based GUI at http://192.168.12.1/.  Check to see what you are getting for the secondary signal cause that is the 5G one. If you aren’t receiving any signal there or it's super low then most likely you are only hitting 4G towers which are nowhere near as fast. 

Thanks, I checked and i Don't have a secondary signal. I live in a Rural area so I understand if i get atleast 35-50mbps, but im barely getting 7-11mbps. Do you know how to get a secondary connection signal or is that just something thats supposed to happen on its own?

I’m in Phoenix, right next to a 5G tower, but on opposite side, in a concrete and steel hotel.

I’m getting 50Mbps pretty consistently, which is better than hotel WiFi.

Trying to bump up speeds.

 - Does screenshot below with only Primary Signal mean I’m not getting full 5G?

 - Where do I look to find the bands, mentioned below, being used (B12 vs N41, etc)?

I looked around the Web GUI,and iOS app, but didn't see it.  

 - Is there another network utility app I need to use?

Also - Is there a way to bring down Pings?  - I’m getting 300 mS times.

I tried setting DNS on my devices to 1.1.1.1, Cloudfare, but it seems like that needs to be done on gateway.

 - Any way to set custom besides external router?

 - Any other low hanging fruit?

 

 

When my speed drops to under 100mbps, it’s always accompanied by a loss of secondary signal, the 5G channel. For some reason the device often prefers a slow LTE connection and will not switch back to 5G. 

I just got it to change back by rebooting it, but this does not always work. I’m now running 160down /60 up, which I’m ok with, but I prefer 450/120, which I have seen many times.

 

Maybe I am getting 5G?

 

Not sure why some of you are getting those speeds, I think the lowest I go most of the time is around 150ish but I avg 450+. Try this though. Connect to the router using the web-based GUI at http://192.168.12.1/.  Check to see what you are getting for the secondary signal cause that is the 5G one. If you aren’t receiving any signal there or it's super low then most likely you are only hitting 4G towers which are nowhere near as fast. 

Thanks, I checked and i Don't have a secondary signal. I live in a Rural area so I understand if i get atleast 35-50mbps, but im barely getting 7-11mbps. Do you know how to get a secondary connection signal or is that just something thats supposed to happen on its own?

This is good info.. I checked mine, and not connected to secondary signal.. i have slow to no internet.. I was wondering why I have good signal ftom the first two weeks of service, then its been 3-days with this.. very frustrating scenario… not sure if i will continue this BS.. my wife and kids are getting mad at me now…

I just read on Reddit that the unit will often switch to the strongest channel, irrespective of whether it is LTE or 5G. This may be what mine is doing. The LTE channel on the tower is much stronger than the 5G channel (RSP of -68dBm vs -89dBm). The problem is, I get only ~ 10up/3 down mbps on LTE. This may OK for random browsing and email but not so good for group Zoom calls.

 

I think they need to change the way the unit chooses which channel to use.

Badge

Where are you located at?  I have had this issue since 3/12/21 Friday.  I am in OHIO sylvania

Reply