This decision by T-Mobile to discontinue the AutoPay discount with the credit card payment is ludicrous. I’ve had my identity compromised on two occasions and now T-Mobile wants me to give them either my debit card number or my bank account number. Does that sound reasonable when there’s no protection from security or identity breaches involving these types of payments. IT’S INTERNESTING TO NOTE THAT T-MOBILE HAD AN INSIDE “HACK” IN NOVEMBER 2022.
I’ve called T-Mobile customer service and been given the company answer. I expressed my displeasure with this decision - all to no avail. Since then, I’ve written to T-Mobile with a detailed explanation of why this decision was onerous on its customers, especially senior citizens who are most vulnerable. That’s been almost 3 weeks and I’ve yet to hear from them other than to get text messages and emails informing me I’ve lost the AutoPay discount for each phone by paying with my credit card.
So, I’ve decided to cancel the AutoPay feature on my plan as well as the “paperless” billing. T-Mobile can sent me a paper bill and I’ll send them a money order. From what I see and understand, it appears I, a T-Mobile customer, will have to seek mobile phone service elsewhere as there are several other mobile services in the marketplace.
ALL THIS IS SO VERY DISAPPOINTING. UPON ACCEPTING T-MOBILE AS A PROVIDER, I REVIEWED SEVERAL OTHERS AT THE TIME AND WAS SOLD ON TWO SPECIFIC ISSUES: 1) SENIOR PLAN 55+; AND, 2) THE DISCOUNT FOR AUTOPAY WITH MY CREDIT CARD [which the local store insisted upon].