Hello, I'm just wondering how I would remove DIGITS from my account? I no longer have a smart watch and dont want to pay for something I no longer use.
Best answer by tmo_mike_c
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Userlevel 6
+15
Please use the options on our Community-2153 page to get in touch with our care folks. They'll help you out further.
What is Community 2153? This is a pretty exotic way to cancel an unwanted and supposedly optional charge on my account. Tmobile says that Digits is free but I’m charged $10 montly for it. I never use it and will get by without it just fine . . . if I can ever get rid of it.
I know I can probably just call Tmobile in the morning but every time I have turned to that method in the past they make mistakes that cost me money and or more of my time to get straightened out.
I want to remove Digits from my account. I don’t and won’t use it ever so I don’t need to be charged 10 dollars every month for it. It’s kind of ridiculous that there’s no where on the app or page that I can just go to and cancel it myself. How do I go about removing Digits from my bill?
magenta10614949 and Joebi were you able to cancel your Digits lines? I was told at a T-Mobile store that the only way to do it is to call T-Mobile but I have not been able to get through to a human being. I scheduled 2 callbacks but neither of them worked because pressing 1 didn’t work - the recording just said they “didn’t hear my answer”. Then I called and decided to just wait on hold but after an hour I gave up. Grrrrrrrr!!!
Want to cancel
Userlevel 7
+14
Want to cancel
This is a basically a user to user forum with some tmobile moderation that don't have account access so you need to call Tmobile to cancel.
Amazon just got a multi million dollar lawsuit because their Amazon prime was said to be difficult to cancel. That membership is far easier to cancel than Digits
I thought I’d give digits another try. Installed it and tried to set it up but it’s WAY MORE complex than it used to be. I got texts saying thank you for adding a line. I didn’t want to add a line. Will I be charged for this? I never even figured out how to use this digits line. I am trying to just cancel and this page’s resolution is to “contact a team”❓ I thought it was a clickable link but it’s not. HOW DO I CANCEL DIGITS??
Userlevel 7
+14
Any line cancelations from Tmobile needs to be done by calling support.
correct me if im wrong but pretty sure DIGITS is free.
unless its via a watch line..then yeah..youre paying for the watch line not DIGITS.
How much does DIGITS cost?
Nothing! You don’t have to pay anything extra to access your existing T-Mobile voice lines in the DIGITS app – this is available for free to all T-Mobile customers! Just download the DIGITS app for Android, iOS, or desktop to access your T-Mobile number from any internet-connected phone, tablet, or computer. However, you can purchase special DIGITS line types, which you can learn about below.
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