Question

Grandfathered Simple Choice

  • 11 February 2021
  • 10 replies
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I’ve been a loyal TMobile customer for years -- have 5 lines.  Just tried adding a sixth line to my grandfathered Simple Choice Plan.  One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.

Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.

Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?

 

 


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As far as I know.  Adding lines to grandfathered plans is no longer permitted.  You could always update your plan to an 9n-market plan and then add a line to that.  If your current plan was adequate for your needs, then you wouldn’t need another line.  I would contact the T-Force Team via Facebook or Twitter to see if there is some sort of loyalty deal T-Mobile could offer you.  

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I was looking for additional line for my father, but I wasn’t allowed to add a line so I got him a tracfone instead. I’ll continue looking into other carriers for my family. It’s just annoying that I can’t add a line because that was part of the agreement/understanding when I signed up.

I’ve been a loyal TMobile customer for years -- have 5 lines.  Just tried adding a sixth line to my grandfathered Simple Choice Plan.  One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.

Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.

Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?

 

 

I have the SC Business 2 lines for $100.  No issues yet.  $40 to add more lines up to 12 lines.  Also have two free data lines with 6GB promo form 11/16, and 20GB data stash which is great when you are travelling, giving you 26GB of data per data promo line, cant beat this deal when others are paying a pretty penny for data only plans. 

I left AT&T in 2013 because TMobile was offering educators a discount. I signed up for the Simple Choice plan for $25 per line so I had a total of 4 lines for $100+10% discount. My total bill was $100.77 a month with unlimited text, voice, and data. To qualify, I had to successfully verify my eligibility through their verification dept. every year. For 7 years I did this until just recently they denied my eligibilty because they claimed the discount was an error. Is that deceitful of TMobile or what? I wish companies would be held accountable for their false claims. I understand if a company needs to make changes but they should take good care of the customers who helped get them off the ground first. I also read an article about a blog from ex TMobile CEO John Legere, saying we would be able to keep our discount but I guess not! I guess that’s the reason why he stepped down….because TMobile is corrupt!

My family and I have been loyal T-Mobile customers and also had a grandfather plan. We have been with them for over 20 years. This was honored as such until the last year or so. Customer service sucks. We had 4 lines for $100. Then they decided to paperless bill us simultaneously to the sprint plan we agreed upon. I have spent hours trying to figure out what in the hell is going on and I’m seriously considering getting rid of them forever. 

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I've been on a classic 1000 minute (though they no longer count minutes afaik) for over 10 years (been with them since they were omnipoint (before voicestream). So they keep telling me that I would save money on a new plan. Online all I'm offered is the essentials plan and I don't like it. Why aren't I being offered one of the more popular plans?!?!. I DEFINITELY feel unappreciated! 

I have Simple Choice North America: Unlimited Talk & Text plan and one line cost me $10. Like to know how much tax I pay on $10 line for a month?

I’ve been a loyal TMobile customer for years -- have 5 lines.  Just tried adding a sixth line to my grandfathered Simple Choice Plan.  One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.

Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.

Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?

 

 

I just got off the phone with Customer service and did a quick search on my "grandfather" plan and found others are having somewhat a problem with my plan as well...here's my deal…

I changed over to T-Mobile and signed up for the 2 line Simple Choice unlimited for $100 in like 2014(ish?). I get a call about 5 years ago. We can offer you two phones or tablets at no charge. It was close to Christmas my kids were young so we got them tablets. When I am doing the process, I ask can I take these lines and turn them into phone lines down the road for the same price? Yes. (Ok, cool when my kids get older, I'll swap them over).

Last year, I get another call able to add another line at no cost...I have since added to our family and my oldest is now old enough for a phone so I add her a phone. 

I have 5 lines (3 phone and 2 tablets) for $100 and in my head when everyone needs a phone, I'll have 5 phones for $100... CAN'T BEAT THAT!!

This month we are having tablet issues, have old phones laying around so I'm like, I'll swap the tablets over…

Customer service is now saying that I can't swap the tablets over to a phone deal without a new plan. I have to add a line $40 and get a free line (some promo they are running)..So $140 for 5 lines...that's not what I was told..

I explained what I was told when I initially added the two tablet lines and said if I knew this I would have added phones instead of tablets...

 

Anyone able to swap tablet to phone without having to spend more monthly? 

I have been having the same problem with my grandfathered plan that was $10 for each additional line. I have been getting a lot of run around. Each time I call, the representative gives me a new spin. Now they are telling me that they never had a plan where the 1st 2 lines are $80 and each additional line is $10. At one point I had 5 phone lines on my plan but went back down to 2.   I know what I used to pay and they are now basically telling me that I am lying. I have had this plan for 7 years now. Since I added another phone line some months ago they have been charging me $20 for the line! Please let me know if you have gotten a solution to this problem. 

I realise this is an old thread but im going to ask anyways. We are on a grandfathered plan as well for this. My husbands been on for 7 years and i have been on it for about 3. We were under the understanding that all data through this plan was shared and that it would be a cheaper route for us too go. We recently looked at our billing statements because we were wanting to get onto our own plan. By the looks of our bill i can see(not the main account holder) for 4 lines the bill comes too just over 200 and thats fine. All phones are paid off. we noticed that the 2 on there were much cheaper and the main account holder has unlimited with the bill being about 30 dollars a month for each but my husbands bil says its 80 a month with fees and mines 60 or so with fees. so we alone are paying for our 2 lines on this plan 130- 140 of the bill. when i look at our individual accounts with the no access it says we should be paying around 90-100 for ours which would make sense because of the bill total. isnt it shared data on the plan and why are we having to pay extra for our data when the main account holder does not? We are told that its because of our add ons but when i look at our add ons we dont have any extras that would amount to this total cost. now we are trying to figure out why our bills are quite abit higher then everyone elses. i looked and there is only an option to either pay the amount for the plan fees and then pay for 30 dollars for data and have no data? how is that when the others are paying a set fee with such a low amount? no one will give me answers to this question. its like were paying the entire bill basically ourselves. How on earth is everyone else getting such low rates and we seem to be bleeding money on this plan?

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