iPhone 14 Pro Pre-Order Chaos

Here’s the idiocy I am dealing with.

2 weeks ago, I Jumped to a Flip4 from my iPhone 13 Pro Max, to try it out. Battery sucked, so I returned it on Monday to the local store and got my receipt. I woke up at 4:45am PST to make sure I got an early order in because my cousin is getting married next weekend and wanted to be sure I had it by next Friday. after 2 hours and 45 minutes on a call with customer care because the systems were down, the rep finally got in. They then tell me that I can’t jump because I need to return the Flip4. I told them it was already returned and I had the receipt. She then proceeds to tell me to go to the local TMO store (25 minutes away from me) to have them fix it. Seriously? I then call 611 again and am currently talking to another rep who told me they had not received the device. I was like “I returned it on Monday”, look it up, here’s the day/time I returned it. They saw it was returned but they said that they still had not received my iPhone 13 Pro Max back from the Jump. I told them that I returned the Flip4 and that there was no Jump!! They then came back and said let’s see what I can do. They then told me the reason I can’t Jump is because I haven’t returned a Galaxy S9. I was like what?? I had an S9 from 5 years ago on my account for my step son but he took over his own account and I paid the amount of the phone off. I was like you need to fix this NOW. This is not customer care, this is pure hell, and none of it is from anything I did. They need to get their crap together.

That was exactly what happened to me. When it was the step of putting it in the cart it crashed. Now it says it cannot find my reservation. 

I just finished a new reservation from the beginning on Apple’s website, delivery dates are October 10 already but pick up is September 17, 1.5h from me. So ill do that.

first time trying to be the early bird getting a brand new released device? i cant even remember the last time ANY carrier had a issue free device release.. safe to say you are by far not the only person trying to get this phone..this chaos usually starts to smooth out roughly a few days after the first pre order day.

I managed to get on the phone with a rep I chatted to early in the process, and was able to complete my pre-order of an iPhone 14, with a trade-in of my 12 mini.

They credited my bill with $50 as an apology, and it looks like everything went through.

One interesting note is that while the initial trade-in value of the 12 mini was listed, I was not able to find details on the 24 monthly bill credits, or the promo part of the offer at all.

I’m not sure if this is something that will show up once they have evaluated the 12 mini after I send it in, but it is interesting that there is nowhere that the full trade-in promo is reflected in any of the documentation I have.

I was pretty frustrated. I couldn’t get through on any site/app. Called T-Mobile and they said it was their servers down. But he said he would call me back when they were up. I did eventually get a callback after I had finally managed to get the apple site to recognize my number under T-Mobile, but my order was set for oct 14th. The T-Mobile rep that called me checked and saw that they were still shipping for the 16th so he set me up with an order and I canceled my order from the Apple Store. In the end it worked out for me and I’m happy, but was very frustrated in the moment 

T-Mobile is still unable to take orders and I’m wondering if this is now on purpose. The new business  rate plans are finally feature rich and reasonably priced.I have checked out AT&T and they are only offering 36 month financing offers which is far too long. Given how impossible it is to upgrade with T-Mobile, I would leave in seconds if AT&T offered a 24 month finance plan. I’m not that T-Mobile really cares about customers. Being I’ll prepared for the iPhone 14 launch was either pure incompetence or a brilliant strategy to chase less profitable customers to other carriers.  

Went to preorder my iPhone 14 pro from Apple and I’m on the Magenta Max 55 + plan and it’s telling me to get the full $800 credit I have to change to Magenta Max. Otherwise I’m only going to receive $400. THEN it tells me T-Mobile is requiring a $69 deposit. 
 

NOW when I go to the T-Mobile site to place order, I get the full 800 on the Magenta Max 55+ plan and they don’t ask for any deposit. 
 

SO I call Apple and ask them why this is happening since they are having me log into T-Mobile to complete the order and T-Mobile doesn’t require a deposit and they give me the full 800 on the Magenta Max 55+ plan as it is a qualifying Max plan (I called T-Mobile to verify this). Apple tells me it’s a T-Mobile issue and to call them. Told them I already did and repeated that thru the T-Mobile site full 800 on MM 55+ and no deposit. 
 

All T-Mobile tells me is to order thru them then. I don’t want too because they break down the trade in value over the 24 months which makes my payment lower and T-Mobile just dumps it into your acct in one lump sum. 
 

what a friggen mess

I was thinking the same thing..  let's start a small business and contract with them? Joking not joking. 

Same thing, got an email saying my promax order was canceled. Half the chat people say it’s canceled the other half say no it is an error internally your order is still good to go.  Credit card shows my authorization but still no shipping info in my order still shows canceled in my account.